Restaurant General Manager - Jobs for Humanity
New York, NY
About the Job
Jobs for Humanity is partnering with Virgin Hotels to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: Virgin Hotels
Job Description
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your mission:
Should you decide to accept it…
The General Manager is the key influencer in the food and beverage department, orchestrating the magic of the guest dining experience by leading a team of passionate individuals. They will be an imperative part of the team, as the General Manager will oversee our Fine Dining outlet, Costeno.
This position is made for someone who is driven by the need to create memorable experiences each and every day. This person finds passion being present on the floor during service; directly impacting the guest and staff experience.
We expect you to communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!
The Nitty-Gritty:
What exactly you will be doing…
To help you understand your role in working for a progressive, environment-conscious, world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all-inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
- Train, train, train! It all starts here. You are responsible for building a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes. The initial training program has to prepare our new members for what lies ahead and set them up for success. Then you follow up with daily, weekly and monthly lessons to keep everyone learning and growing
- Communication. Monitor and track the flow of information coming to you from your senior management, hotel side, and culinary side and distribute consistently to your teammates. Be highly involved in decisions and communication on the floor and share results with fellow teammates and managers. Manage the communication relationship between guest and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your teammates clearly each shift and remain consistent in your messaging.
- Guest Interaction. This is not an office job! How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to the FOH and BOH. You will handle guest issues directly, with confidence and achieve positive results. Although you will lead your team through the process of troubleshooting and you empower them to resolve upset, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor.
- Leadership. This position has an enormous responsibility of keeping everyone moving in the right direction each and every day. You have to keep your team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise
- Organization and Time Management. There is always a lot of progress to be done. Balancing the needs of your team, guests and business will be crucial. The outlets are designed to encourage unplanned gatherings and last minute events. You must be able to adapt to the needs and level of business to not sacrifice the guest experience. Your time management skills will be tested between having a strong floor presence, dedicated training time and business deliverables.
- Other Responsibilities: The main priority is the guest experience, monitoring the floor, training and consistent leadership. However, there is still work to be done. Schedules must be completed to balance needs of business and labor profits. Inventory controls, P&L knowledge, waste of product, china, glass, equipment, etc must be monitored daily. All human resource aspects must be completed according to protocol.
- Communication to kitchen, other outlets and front desk about food issues, VIP’s, reservations and changes in business levels
- Communication to hourly colleagues: same as above, guest expectations, changes in food or drink menus, special events/programming. To be achieved by a per shift team meeting as well as a post-shift re-cap
- Handling daily tasks of: scheduling, properly cutting staff or assigning additional staff, driving revenue through var