Cafe General Manager - Ithaka Hospitality Partners - Montgomery

Join Ithaka Hospitality Partners on their journey as we grow and seek talented individuals to join our team. We are looking for a Restaurant General Manager to join our leadership team in Montgomery, Alabama overseeing a three meal period restaurant in a new hotel.

Job Summary:

Located in Montgomery, AL is a premier quick service outlet focused on creating nutritious, high quality food items as well as specialty coffee drinks for guests and the community. In addition to a vibrant morning business, expect to serve coffee and comestibles throughout the day with a focus on excellence and speed providing a unique and memorable experience for our guests. We strive to elevate the coffee experience with a focus on quality, fresh roasted coffees from local and other intentionally sourced roasters. We will also offer savory and sweet foods made in house from fresh, quality ingredients.

Key Responsibility

Operational Oversight

• Oversee our team's and guests' experiences following Ithaka Hospitality Partners' standards of service.
• Ensure IHP's standards of excellence are communicated and delivered on daily.
• Handle shift coverage issues as they arise and ensure operation shifts at the cafe weekly and be onsite.

Guest Satisfaction

• Monitor, observe, and measure guest's café experience.
• Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests and ensure team is trained properly to handle guest requests/issues

Training & Development

• Ensure execution of daily 'huddles' to keep staff informed of pertinent information.
• Plan and execute monthly departmental meetings.
• Ensure support for supervisors to maintain excellent service and quality standards. Interview, select, train, supervise, counsel, and discipline outlet(s) supervisors and staff.
• Work in coordination with Ithaka Leadership to create and maintain a written training program and all team members trained through Schoox.

Financial Management

• Complete and distribute daily revenue reports, recaps, etc. for café.
• Ensure Forecasts are reviewed, and daily revenue reports are updated with accurate budget and revenue goals.
• Ensure Outlet Requisitions are submitted within a timely manner as needed for all food items using our in-house ordering systems.
• Analyze Point of Sale data, departmental budgets, and financial data to ensure we are maximizing sales and profits, understanding food and labor costs.

Menu Development

• Work in coordination with Director of Coffee for Ithaka Hospitality Partners on seasonal updates to food & beverage offerings.
• Maintain a café menu relevant to available ingredients, market trends, customer feedback and input from IHP.

Quality Assurance

• Work closely with IHP's Director of Coffee Operations to ensure the cafe is operated in a neat and clean manner, and ServSafe and local health code standards are met.
• Receive a score of 98 or higher on all health inspections.
• Ensure maintenance on all café equipment is taking place proactively following manufacturer's recommended PM schedules and repair services are coordinated as needed.

Flexibility

• Contribute to the instruction and training of coffee service in other departments (banquets, restaurant, IRD).
• Assist IHP Leadership with forecasting roasted coffee needs and growth predictions.
• Team members must have a flexible work schedule and ability to work nights, weekends and holidays

Software Knowledge

• Develops and oversees service team members and student schedules using ADP. Ability to learn and use ADACO daily for purchasing, receiving and inventory. Ability to learn and use Agilysys Point of Sale.

Qualifications

• Two (2) or more years' experience in restaurant service position with One (1) or more of these years having been in a supervisory role.
• Experience in a coffee and/or roastery environment
• Bachelors Degree in Hospitality or related subject matter, preferred
• Understands and maintains a complete knowledge of all menus, all ingredients, and all techniques for coffee education

Working Conditions

• Must be able to work on your feet for long periods of time.
• Fast paced movements are required to go from one part of the restaurant to another.
• Must be able to move, pull, carry, or lift at least 35 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to stand, walk, lift, bend and climb stairs for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat

We are a group of individuals who believe that the journey is just as important as the destination. That life is a string of experiences made to be enjoyed. That a company can have a soul, and that soul is more than the sum of its parts.

We are Ithaka. Our road is full of adventure and discovery.

Ithaka Hospitality Partners was founded as a premier partner in the hospitality management industry, focused on driving loyalty and creating enhanced experiences for our guests, team members, and owners.

We are committed to long-term partnerships between all stakeholders, creating a true alliance partnership unique in our industry. Through strong, enduring relationships with our partners, streamlined operations and the highest level of engagement, we deliver strategic and tactical methods to achieve overall profitability, guest satisfaction and employee loyalty.

We believe in serving our guests, team members, investors, owners, and partners with honesty, integrity and uncompromising quality. Ithaka boasts a high level of involvement with all aspects of hospitality management, and provides a clear vision with a commitment to bringing that vision to life. Our business acumen coupled with our deep understanding of the hospitality industry at a global level sets us apart.

Please visit ithakahp.com to learn more about who we are.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.