Restaurant General Manager - Big Chicken
Houston, TX 77007
About the Job
As the GENERAL MANAGER you are responsible for calling all the plays for the Restaurant to BUILD SALES, CONTROL PROFIT, and GROW the BIG CHICKEN BRAND.
You've gone from 'GETTING THINGS DONE' to getting things done THROUGH OTHERS'.
YOU'RE IN CONTROL of the administrative tasks and ensuring the RESTAURANT and TEAM are READY to MAKE SOMEONE'S DAY!
We’ve all been to a Restaurant where the food or service isn’t great, but the General Manager’s ability to rebound and turn it around created a memorable moment and is the reason we give them another chance.
As the General Manager, the way you help the Team R.E.B.O.U.N.D. will win the Guest’s heart, mind, and stomach.
How to SCORE as a GENERAL MANAGER: Connect with your Team & Guests by:
o Using The BIG Game Plan; to communicate expectations.
o Hiring, Training, and Coaching constantly.
o Managing performance to ensure Big Chicken Operating and Brand Standards are followed.
o Interacting with Guests to ensure their experience is amazing and that all questions and complaints are handled promptly.
o Understanding and communicating current Product Promotions to the Team so they can suggest them to Guests and prepare the products correctly.
o Advising Guests on Food & Beverage choices and Allergens.
Founded in 2018, Big Chicken is backed by a dream team of partners; JRS Hospitality, an accomplished Las Vegas-based ownership group; Authentic Brands Group, a multi-national, multi-billion-dollar brand development, marketing and entertainment company; and Hall of Fame basketball star Shaquille O’Neal. Big Chicken fuses O’Neal’s home-cooked childhood favorites with today’s trending flavors. From crispy chicken sandwiches and tenders to Cheez-It® crusted mac n’ cheese and hand-crafted ice cream shakes, each menu item tells a story all while offering guests an inside look into the life and personality of Shaquille O’Neal.