Restaurant FOH/Customer Service Manager - Chick-fil-A

Are you a team-driven individual who thrives in a fast-paced customer service environment? Do you excel at working collaboratively with both management and your team? If so, we have an exciting opportunity for you to join our team as a Front of House / FOH Manager at our fast food restaurant! This role requires a hospitality mindset, effective interpersonal and conflict resolution skills, and the ability to handle pressure while ensuring smooth operations. Join us and showcase your leadership abilities!

At our restaurant, we value our leaders and offer a supportive work environment where you can grow and develop your skills. As a Front of House Manager, you will play a vital role in our mission to “be a part of our customers’ lives and the communities in which we serve.”

Why You'll Love Working for Us:

• Work-Life Balance: We understand the importance of personal time and offer flexible schedules that prioritize work-life balance.
• Growth Opportunities: We are committed to investing in our employees’ growth and development. We provide opportunities for career advancement, leadership development, and ongoing training.
• Industry-Leading Customer Service: Join a team that prides itself on delivering the best customer service in the fast food industry. Our dedication to serving our guests and each other sets us apart.
• Team Spirit: We work hard, but never miss an opportunity to celebrate our achievements together.
• Comprehensive Training: We provide thorough training in all aspects of our restaurant operations.

Benefits:

• Competitive compensation (Starting at $21/hr).
• Healthcare Coverage
• Access to scholarships at $2,500 per year
• Sundays off
• Paid Job Training
• Uniforms Provided
• Corporate Career Tracks
• Paid Leadership Training
• Overtime Opportunities

Responsibilities:

• Ensure appropriate staffing levels and smooth operations in the front of house.
• Train and support new FOH staff, in addition to over 50 current hospitality staff members.
• Drive strategic business results through focused actions.
• Foster positive employee relationships and provide coaching and feedback.
• Manage inventory, facilities, and operational procedures.
• Takes ownership of the front-of-house facilities, ensuring that the restaurant is organized and follows sanitation and food safety procedures.
• Report to the Front of House Director and senior leadership team.

Qualifications and Skills:

• Must be 18 years of age or older. 
• Bachelor’s Degree preferred.
• Chick-fil-A experience highly preferred.
• 1+ Years of experience as a leader, preferably in a restaurant environment.
• 1+ Years of experience in a hospitality and/or customer service environment.
• Flexibility to work during morning and daytime OR evening hours, including weekends.
• Basic computer competency.
• Ability to lift up to 25 lbs, stand for up to 9 hours, and be physically active for extended periods.
• Must be able to work in a fast-paced environment and maintain a positive attitude under pressure.
• Team-oriented, adaptable, dependable, coachable, and strong work ethic.
• Ability to communicate effectively with guests and team members.
• Bilingual in English and Spanish.

Ready to embark on an exciting journey with Chick-fil-A? Apply now and we will contact you within 1-3 business days to discuss your next steps. Please do not contact the store directly.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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