Restaurant District Manager - Fast Casual - Patrice & Associates Franchising, LLC

Job Title: Multi-Unit District Manager

The Multi-Unit District Manager (DM) is responsible for overseeing 6 (six) fast casual restaurant locations within a designated territory, depending on experience. These restaurants have annual sales volumes ranging from $1.0 million to $3.0 million or more. The District Manager will ensure operational excellence, drive sales growth, and maintains high standards of customer service across all units. The role will also be responsible for overseeing restaurants that may be underperforming and require a turn around action plan. This role requires strategic leadership, the ability to analyze financial reports, and the skill to develop and implement action plans to meet and exceed company goals.

Minimum Requirements:

• Currently a Multi-Unit General Manager or District Manager leading 3+ fast- casual restaurants

• 3+ years of Multi-Unit Leadership in a fast-casual restaurant environment

• Experience leading a minimum of 3 fast-casual restaurant locations - same brand / different locations

• $1.5MM minimum Average Unit Volume experience as both single-unit and Multi-Unit leader/ manager

• Regional or national fast-casual brand experience is highly preferred

• Solid tenure (1-2 jobs in the last 5 years OR MAX 3 jobs in 9 years)

• Must have an Unrestricted Driver License

• Schedule Flexibility - Availability to work flexible hours, including nights, weekends, and holidays, as needed

Key Responsibilities:

• Operational Management:
  • Oversee daily operations across 6 restaurant locations, each with annual sales volumes ranging from $1.0 million to $3.0 million plus, ensuring compliance with company standards, health regulations, and safety protocols.
  • Monitor and optimize restaurant performance metrics, including food quality, speed of service, and customer satisfaction.
  • Experience with turn-around management strategies for underperforming restaurants
• Financial Oversight:
  • Analyze financial statements and performance data to identify trends, variances, and opportunities for cost reduction and revenue enhancement across restaurants with varying sales volumes.
  • Developand implement strategies to improve profitability across all units.
  • Manage budgets, control expenses, and ensure financial targets are met.
  • Strong focus on managing Labor Costs, financials/P&L and increasing revenue growth
• Team Leadership & Development:
  • Recruit, train, and mentor General Managers (GMs) and restaurant staff across the 6 locations.
  • Focus on people training, development, coaching and team motivation
  • Conduct regular performance evaluations, provide feedback, and create development plans for team members.
  • Foster a positive work environment and promote a culture of accountability, collaboration, and continuous improvement.
• Sales & Marketing:
  • Drive sales growth by implementing local marketing initiatives and promoting brand loyalty.
  • Collaborate with the marketing team to develop and execute promotional campaigns tailored to the needs of each location, taking into account the varying sales volumes.
  • Monitor and respond to market trends and competitor activities.
• Customer Experience:
  • Ensure that each location consistently delivers a superior customer experience.
  • Address customer complaints and issues promptly and effectively.
  • Implement customer service best practices across all locations.
• Compliance & Safety:
  • Ensure all locations adhere to local, state, and federal regulations, including labor laws, health and safety standards, and franchise policies.
  • Conduct regular audits and inspections to maintain compliance and operational standards.
• Strategic Planning:
  • Develop and execute strategic plans to achieve long-term growth and operational objectives across the 3-6 locations, each with its unique sales volume challenges.
  • Participate in regional meetings and contribute to corporate strategy discussions.
  • Implement new initiatives and company programs within the district.

Qualifications:

• Education:
  • Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
• Experience:
  • Minimum of 3 years of experience in a multi-unit management role within the fast casual or quick service restaurant (QSR) industry, with a proven track record of managing 3-6 locations or similar scope of responsibility, especially those with varying sales volumes.
  • Proven track record of driving sales growth and improving operational performance.
  • Front of House and Back of House operations experience preferred
  • Proven track record in turning around underperforming units
• Skills:
  • Strong leadership and team management skills.
  • Excellent financial acumen and ability to analyze and act on complex data.
  • Superior communication and interpersonal skills.
  • Ability to multitask and manage multiple priorities in a fast-paced environment.
  • Proficient in restaurant management software and Microsoft Office Suite.

Working Conditions:

• Travel:
  • Frequent travel between restaurants will be required within the district.
  • Availability to work flexible hours, including nights, weekends, and holidays, as needed.
• Physical Demands:
  • Ability to stand for extended periods, lift up to 20 pounds, and perform other physically demanding tasks as necessary.

Additional Information:

• Benefits:
  • Competitive base salary
  • Performance-based bonus with a potential of an additional $30K annually on top of base salary
  • Robust, comprehensive benefits package; Employer will pay 40% of employee benefit cost
  • Opportunities for growth within the company