Restaurant Assistant Manager - Burger King
Lake Station, IN 46405
About the Job
WHO WE ARE:
We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportunities for our employees. As our company grows, we look for employees who share our passion for achieving exceptional results. At Burger King, employees have an opportunity to contribute to the success of our growing organization.
If you're looking for a chance at a fast-paced, hands-on career, you've come to the right place. From Team Member to Restaurant Assistant Manager, the job opportunities in BURGER KING® restaurants are challenging and fun.
WHO YOU ARE:
- Personable, Results-oriented self-starter, a go-getter.
- Team contributor and leader who thrives in a fast-paced setting.
SOME Perks & Benefits (Based on eligibility requirements):
- A discount program that has discounts on things like glasses, hearing aids, weight loss programs, step tracking devices, shoes, etc.
- A provider finder/cost estimation tool, allowing members to find in-network providers and get a cost estimation before the visit
- A wellness program, where earning points for things like achieve step goals, can be redeemed to purchase wellness related items
- A pregnancy planning tool, that helps track fertility, baby growth, milestones, etc.
HERE’S WHAT YOU WILL BE DOING:
As an integral member of the Burger King Team, this position is responsible for:
- Develop Servant Leaders-Puts your people and restaurant first-not yourself
- Create Memorable Experiences-Creates a service experience so good the guest can’t wait to come back to Burger King
- Administration-Maintains the balance between providing a high-quality employee and guest experience, and achieving financial goals
- Welcomes new team members and provides them with the training needed to do their job
- Leads inspiring team huddles that motivate and inform the team
- Ensures team members receive ongoing training and coaching
- Builds the capability of the shift supervisors and prepares them for their next level
- Consistently thanks the team and celebrates success
- Actively coaches brand service behaviors-train, observe, provide feedback and celebrate
- Monitors Speed of Service to ensure delivery of guest expectations
- Ensures the restaurant is welcoming and clean
- Ensures product quality and operations standards are consistently delivered
- Partners with the Restaurant General Manager and team to create action plans to improve guest metrics
- Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
- Ensures accuracy of daily numbers, cash handling and HACCP Logs
- Reviews inventory efficiencies to create product orders
- Evaluates and implements cost controls
- Monitors people charts and production planning and makes necessary adjustments
- Creates and monitors schedule and manages new team members on-boarding process
- Implements action plans to address employee needs and Operational Assessments
HERE’S WHAT Education & Experience YOU WILL NEED:
- Must have a high school diploma or equivalent
- Minimum of 1-2 years supervisory experience
- Excellent guest service skills required
- Ability to work in a fast-paced environment
- Ability to communicate effectively with guests and team members
- Ability to resolve issues in compliance with Burger King standards
- Ability to keep employees motivates, resolve conflicts, and make hard decisions
- Available to work all shifts; open, close, weekends and holidays
We are an equal opportunity employer
Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.