Restaurant Assistant General Manager - Sports & Social Steel City - Greensburg - Live! Casino Pittsburgh

Function (Scope and Main Purpose of Job)

Daily oversight of the food & beverage operation and staff.  Ensures compliance with policies and procedures.  Ensures guest service standards are adhered to by staff.

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

• The responsibilities include and adhere to implementing and following of all policies of the department and company. 
• Supervises and assists in daily training of managers and hourly employees and maintains open communication between all personnel working in department. 
• Maintains appropriate beverage/food inventories and quality control with the service of alcohol. 
• Ensures quality control and timeliness of food/beverage service. 
• Assists in controlling labor/beverage/food cost for department. 
• Knowledge of safety procedures to ensure employee and guest safety. 
• Understands all PLCB regulations and ensures compliance of all applicable liquor laws for the department. 
• Ensures compliance with all federal and state gaming regulations.
• Achieves budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of beverage outlets.
• Maintains company operating standards. 
• Demonstrates professionalism that reflects our brand and company values. 
• Responds to guest trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Ability to extend complimentaries in accordance with the property comp matrix. 

Job Requirements (skills, knowledge, and abilities)

• Must be Serv-Safe and RAMP certified.
• Requires thorough knowledge of restaurant/bar practices and procedures.
• Must be able to work in smoke filled environments.
• Must have full working knowledge of POS.
• Must be able to obtain and maintain licensure as required by the State Gaming Control Agency for the position.
• Must have knowledge of approved Responsible Gaming Program.
• Required to work nights, weekends, and/or holidays.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. 

Educational Requirements

• High school diploma or equivalent required; some college preferred. 

Physical Requirements

• Handling, carrying or lifting items weighing up to 50 pounds.
• Ability to stand for long periods of times without sitting or leaning.
• Ability to climb, bend, stretch, twist or reach with your body and arms.
• Ability to work under variable temperatures and noise levels.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.