Restaurant Assistant General Manager - Okemos - Anna’s House

Looking for a fun, fast-paced place to work? Enjoy working in the hospitality industry as a servant leader? Anna's House has an opportunity just for you! We are looking for a Restaurant Assistant General Manager (AGM) to ensure all daily activities run smoothly and efficiently. The AGM is an experienced and dedicated individual with a strong understanding of restaurant operations who leads their team with enthusiasm and passion, supports the General Manager in the oversight of all aspects of the daily operations of the restaurant, and ensures exceptional service for restaurant guests. As an integral member of the management team, the AGM is a key player in ensuring the restaurant operates smoothly and efficiently while providing exceptional customer service. The AGM assists the General Manager in overseeing daily operations, maintaining high standards of food quality,  service and cleanliness, and fosters a positive work environment for all team members. The AGM has strong leadership skills, attention to detail, and a passion for the hospitality industry. The AGM collaborates closely with various departments, vendors, and suppliers to support the implementation of effective strategies that drive sales and enhance customer satisfaction. Moreover, the AGM is responsible for training, mentoring, and developing team members to help them achieve their full potential. Overall, the AGM is committed to culinary excellence and hospitality to help achieve the restaurant’s goals and provide an unforgettable experience to restaurant guests. 

Responsibilities

• Assist the General Manager in all aspects of restaurant operations, including decision-making, staffing, inventory management, and quality control
• Supervise and coordinate communication between front of house and heart of house team members
• Monitor compliance with safety and hygiene regulations to ensure the restaurant exceeds standards in food quality, safety, and cleanliness
• Prepare shift schedules
• Process payroll for all restaurant staff as needed
• Calculate future needs in food, kitchenware, and equipment, and place orders, as needed
• Assist in monitoring finances, including sales and expenses for all areas of the restaurant
• Assist in managing store vendors and invoices
• Work with management personnel to set targets and incentives to increase profitability of restaurant
• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Assist General Manager by providing coaching and feedback to staff and assess performance on an ongoing basis
• Support new employees’ proper onboarding (scheduling, trainings, and ordering uniforms)
• Gather guests’ feedback and recommend improvements to our menus and service
• Perform other related duties as assigned

Requirements

Education

• High school diploma required

• Certification in hospitality is a plus

Experience

• Proven work experience as a Restaurant Assistant Manager, Restaurant Supervisor, Restaurant Manager, or similar role
• Familiarity with restaurant management software preferred (e.g. Aloha, Pulse, Restaurant 365, OpenTable)

Skills

• Strong leadership, motivational, and people skills to lead and manage a team in a fast-paced environment and high-temperature kitchen
• Able to follow directions and delegate duties as needed
• Good math and reporting skills
• Excellent customer service abilities
• Excellent communication and attention to detail

Working Environment

• Ability to stand exposure to extreme heat, steam, and cold present in a kitchen environment
• Ability to walk and stand for prolonged periods
• Ability to bend, stoop, and lift frequently
• Must be able to lift, carry, and place up to 40 pounds at a time
• Available to work in shifts, including early mornings, weekends, and/or mid afternoon

Benefits

• Competitive salary
• Excellent working hours
• No Night Shifts
• Schedule typically 5 days a week
• Full-time positions eligible for health, dental, vision, 401(k), life insurance, PTO, and College Tuition Discounts
• Future growth opportunities