Resource Coordinator Supervisor Senior LinkAge Line

(Must live within MNRAAA's 27-county service area)

Position Type: Remote: Full-time (40 hours), exempt

The Minnesota River Area Agency on Aging (MNRAAA) provides advocacy, information, resources and assistance so that older adults can maintain the lifestyle of their choice. The Senior LinkAge Line is a free statewide service of the Minnesota Board on Aging, in partnership with Minnesota's Area Agencies on Aging. Senior LinkAge Line helps older Minnesotans and their families by connecting to local services, finding answers, and getting the help they need.

MNRAAA is seeking a full-time Senior LinkAge Line Resource Coordination Supervisor. This role involves managing the daily operations of all direct services related to resource coordination. The supervisor will ensure adequate staffing, maintain quality assurance, and integrate policy and procedure changes into daily work. Requires a valid driver's license, proof of insurance and a reliable car.

Salary and Benefits:

• Salary range: $28.27-$31.27/hour depending on years or relevant experience.
• Comprehensive health, dental, life insurance, Accidental Death & Disability & short-term disability insurance (subject to different benefit plans).
• 401(k) plan up to 5% company match.
• Paid vacation, sick & holiday time.

Key Responsibilities:

• Oversee the daily operations of resource coordination services.
• Ensure adequate staffing levels and maintain quality assurance standards.
• Communicate and implement changes to policies and procedures.
• Provide comprehensive, clear, and objective information and assistance to older adults and their family members.
• Conduct education and outreach to individuals, caregivers, family members, and providers in the surrounding communities.

Qualifications:

• Bachelor's degree from an accredited college or university in a human services-related field (e.g., social work, nursing, psychology, public administration, gerontology, business/operations management). Two years of lead, supervisory, and/or management experience in the human services field or contact center.
• OR six years of experience providing employee supervision in the human services field.
• OR a 2 or 4 year degree in a human services-related field (e.g., social work, nursing, psychology, public administration, gerontology, business/operations management) and three years of experience working in an AAA/Senior LinkAge Line position.

Desired Qualities:

• Empathy: Ability to understand and share older adults' feelings, ensuring they feel heard and respected.
• Communication Skills: Strong ability to convey information clearly and effectively to older adults, their families, and team members.
• Problem-Solving: Aptitude for identifying issues and implementing effective solutions to improve service delivery.
• Professionalism: Maintaining a high standard of conduct and integrity in all interactions.
• Flexibility: Adaptability in changing needs and circumstances, ensuring the best possible care for older adults.
• Time Management: Ability to effectively plan, prioritize, and execute tasks within set deadlines to maximize productivity and efficiency.

How to Apply: If you meet these qualifications, please read the job description and apply by visiting www.mnraaa.org. Applications will be accepted until the position is filled. Resumés will not be accepted without a cover letter and completed application.

Compliance and Equal Opportunity: MNRAAA complies with all applicable federal, state, and local laws regarding equal employment opportunities. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with Minnesota state law, MNRAAA discloses the starting salary range and a general description of all benefits and other compensation offered for this position. We are committed to transparency and fairness in our hiring process.

Remote Work Compliance: This position allows for remote work within the state of Minnesota. Remote work arrangements must comply with all applicable state and federal employment laws, including the Fair Labor Standards Act (FLSA). Employees working remotely are expected to adhere to the same standards of performance and conduct as those working on-site. MNRAAA will provide necessary equipment and support to ensure a productive remote work environment. Regular communication and attendance at virtual meetings are required.

Equal Opportunity Employer: MNRAAA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.