Resort Operations Director - Westgate Resorts

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and with us welcome the world to Park City.

The Resort Operations Director position reports directly to the Area Resort General Manager and is responsible to maintain resort operations by initiating, coordinating, and enforcing standards, and procedures to obtain optimum efficiency and economy of operations. Additionally, the person must possess and adhere to the following core values: 

• Integrity 
• Passion 
• Work Ethic 

As the Resort Operations Director, you will: 

• Create an atmosphere of positive employee/management relations in which employees are willing and able to maximize their potential
• Effectively monitor and actively participate in the customer service efforts of the hotel
• Oversee that all employees receive orientation, training, and resources necessary to ensure employee effectiveness and continued development
• Oversees the physical appearance of the property
• Manage demand, forecasting and inventory as it relates to driving revenue opportunity for the resort 
• Play an active role in the strategic planning, marketing, and budgeting processes
• Resolve guest complaints. Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction
• Oversee all facets of Resort Operations
• Evaluate and develop action plans for monthly and annual financials
• Oversee training and development of personnel
• Take charge of all emergency situations on property
• Act as the resort manager on duty
• Always provide a professional image through appearance, dress, and professional behavior
• Work with Concierge VIP Services to ensure owner satisfaction and making the sale
• Promote CFI/Westgate Resorts' philosophies throughout the resort to both employees and guests
• Perform other duties as assigned

• Bachelor's degree (B.A.) from a four-year college or university equivalent work experience; Hospitality Management or related field preferred
• Minimum of five years related experience as a department head in a hotel operations role, with at least two years in a luxury hotel setting
• Strong knowledge of Forbes 5 star hotel ratings and luxury hospitality standards
• Possess operational experience and understanding of engineering, housekeeping, front desk, whole ownership, and retail management
• Must be able to work weekends and holidays and be flexible
• Proven track record of improving guest satisfaction scores and implementing service excellence initiatives
• Strong financial acumen with experience in budgeting, forecasting, and revenue management
• Excellent leadership and team-building skills, with the ability to motivate and develop staff across multiple departments
• Proficiency in hotel management software and property management systems
• Ability to work under pressure and to meet deadlines in a fast-paced environment
• Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
• Knowledge of health and safety regulations and emergency procedures in the hospitality industry
• Demonstrated ability to manage and resolve complex guest issues and complaints
• Strong understanding of group and transient sales process and forecasting process

Why Westgate?

• Discounted Ski pass benefit (while supplies last).
• FREE Ski & Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.