Resort Greeter - Omni Hotels & Resorts

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

To provide a warm welcome to our resort by greeting and providing direction to our drive ins.

• Warmly greet and welcome all arriving Guests to the Resort.
• Maintain knowledge of all parking rates, hours of operations and procedures.
• Be familiar with daily occupancy, expected business and group activities and special/discount group parking rates
• Maintain complete knowledge of computer and manual systems and procedures.
• Maintain complete knowledge of correct maintenance and use of equipment, use equipment only as intended.
• Setup and organize workstation with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor.
• Acknowledge all guests arriving/departing the Resort.
• Be familiar with all hotel services/facilities and local attraction/activities to respond to guest inquiries accurately. Promote positive guest relations.
• Relay accurate directions on inquiries regarding destinations within the local area.
• Be empowered to resolve any guest opportunities.
• Distribute appropriate parking tickets to guest for both Valet (Day Use and Overnight) and Self-Parking.
• Assist by moving the barriers blocking our Spa lot access to any vendor or associate that will need access to the loading dock for any drop or pick up.

Key Relationships:

Internal: Resort associates

External: Hotel Guests, Visitors, Vendors, Tour Company representative, Limousine Service Personnel, local business owners, other hotel employees.