Resort General Manager - KENT ISLAND RESORT

Benefits:

At VIVÂMEE Hospitality we believe our teammates are the most important investment we can ever make. Benefits of this role include: career advancement and development opportunities, a positive/growth mindset work culture, health benefits, 401K, company purchased life-insurance, discounts on VIVÂMEE resort stays, merchandise, and meals. As General Manager your compensation will be directly related to the results created by you and your team’s efforts to positively impact the company and achieve our mission, therefore, you are encouraged to achieve and pursue a bonus on your salary of up to 30% based on criteria determined with the managing partner of the property.  MOST IMPORTANTLY, we offer a community of teammates just like you. We seek to only attract: positive, driven, and caring teammates who already live by their own code of standards in alignment with our VIVÂMEE Virtues. We believe this positive culture is the greatest benefit our team can offer to new teammates. You will be welcomed here!

Summary of the Role and Responsibilities:

The Resort General Manager is the leader of Kent Island Resort. This role is responsible for driving the quality, exceptional service, and profitability of Kent Island Resort  s. As the Head of Kent Island Resort  s’s senior leadership team, the Resort GM  will lead all aspects of the property and seek to achieve excellence in our core business units: Catering, Restaurant, Cultural Events, Culinary Experiences, Guest Rooms, Corporate Retreats, Boating, Nature Events, and all Amenities on the Resort Campus. This role will need to provide leadership in all aspects of our business which include, but are not limited to, designing and systematizing the set up and operations of all events on property, accurately budgeting, careful facilities management and maintenance, consistent inventory management, team member hiring, training, mentoring, and termination. In addition, the Resort General Manager will be relied upon to model our core value of servant leadership and to teach the VIVÂMEE Virtues of Joy, Humility, and Ministry. This role will have a prominent leadership role within Kent Island Resort  s, and will have opportunities to participate in training at other VIVÂMEE properties as required.

Role:

The role of the General Manager is to be a servant to the entire Kent Island Resort  s leadership team. The GM is to create and maintain a guest-driven resort with a guest loyalty vision that inspires the resort team members to be at their very best at all times. Oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service in accordance with the Vivamee profitability goals. GM of Kent Island Resort  s your  role is to be a coach, leader and facilitator of VIVÂMEE culture. Direct oversight of daily property operations to ensure we are on pace for budget goals and profit margins. 

Responsibilities:

The responsibilities of the General Manager are:

• Promote and portray the VIVÂMEE Values
• Know, understand, and adhere to company-established policies and procedures.
• Responsible for overseeing successful operations in the following departments: Front Desk, Housekeeping, Food & Beverage, Sales & Marketing, Banquet Operations, Weddings and all Catering, and programming, Informational Technology, Security, and Maintenance/Engineering, implementing established SOP’s effectively, and creating new SOP’s as the need arises. 
• Create and monitor overall hotel and departmental budgets to ensure we are on pace to make or exceed budget - through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
• Book and schedule entertainment for Food & Beverage, track sales vs. cost to make sure we are profitable.
• Look for innovative and creative sales ideas across the property to increase revenues.
• Establish and set hotel rates and package offers.
• Prepare/authorize purchase orders as required supporting hotel operations.
• Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate the overall experience at the property. Must be willing to become the face of the property, exercising pro-active community involvement, and interpersonal guest services. Foster and nurture relationships with Investors and other VIP’s.
• Enforce outstanding internal and external guest service standards according to Bohemia Manor Farms’s Standard Operating Procedures. Look for creative ways to reduce cost without losing quality and service.
• Manage positive Employee Relations to instill a fun, exciting work environment in line with VIVÂMEE Values, while providing training, guidance and support for all team members whose goal is to advance.
• Oversee and assist in all hotel management in the creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
• Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
• Work closely with all department leaders in developing sales and marketing strategies (i.e. menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.

Qualifications

• Degree in business management or a masters in business administration preferred and a minimum of 10 - 15 years in  progressive leadership roles within the hospitality industry
• 15 - 20  years of relevant leadership  experience mostly  in the hospitality industry in lieu of degree
• Good knowledge of different business functions.
• Strong leadership and interpersonal skills
• Excellent communication skills.
• Strong problem-solving capabilities
• Excellent financial management abilities
• Ability to attract and maintain a high-quality staff
• Relevant experience in the hospitality industry
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.

About Kent Island Resort

Kent Island Resort is a National Treasure with a history and reputation that extends across America and reaches back in time to its 1820 founding. Kent Island Resort possesses the opport to fully live the VIVÂMEE experience - offering guests the chance to separate from technology, experience nature, and to revive their soul.  Kent offers numerous ways for guests to experience connection. We have curated culinary experiences, wine tasting events, luxurious guest rooms, hands-on workshops, music events, festivals, and connection with nature.  Our Catering & Events are central to our entire business operation. We especially cherish the trust that brides and families invest in us to deliver on their holistic wedding experience. Weddings are the pinnacle expression of our mission and we seek to improve our design, delivery and overall experience for the bride as well as the entire wedding party.

The culture at Kent Island Resort and  is built on our shared core VIVÂMEE Virtues of: JOY, HUMILITY, & MINISTRY. JOY means that we are a true team made up of teammates who sincerely enjoy serving others and winning together. For us HUMILITY means that we recognize the infinite dignity of each other (both team members & guests) and that we seek to be helpful to everyone no matter what is asked. Additionally, we are not afraid to ask for help or admit when we make a mistake. Our version of MINISTRY means we want our hospitality to become a true gift for our guests. We have the power to transform our duties from merely a task to be completed into a means to show love for our guests. We believe this power of intentionality has the capacity to revive the souls of our guests and our team. We hire, reward, and praise our team members based on these characteristics, so it is essential that candidates are inspired to grow in these VIVÂMEE virtues in order to be a part of this wonderful team.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Kent Island Resort   and  is an Equal Opportunity Employer.  In Compliance with the American with Disabilities Act, Kent Island Resort may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.