Residential Specialist - Bello Machre

Job Description

Job Title: Residential Specialist              Department:    Residential

Supervisor: Director of Residential         FLSA Status:   Exempt

Summary
The Residential Specialist performs a wide range of administrative and office support activities in support of the Residential Department to facilitate the efficient operation of the organization. This is a full-time position, standard office hours are Monday through Friday, 9:00am until 5:00pm, with flexibility.

Supervisory Responsibilities                                                                                                                            

This job has supervisory responsibilities. This position supervises the Assistant Residential Specialist.

Basic Qualifications                                                                                                                             

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition to the requirements below, the employee must be at least 18 years of age, have a nurturing and caring demeanor, and have a genuine interest in supporting the independence of those we serve.

Education and/or Experience 
A high school diploma or GED equivalent is required; a college degree is preferred. A minimum of  1 year of administrative experience in the healthcare or human service field is preferred.

Trainings, Licenses, and Certifications                                                                                                 

The employee must have and maintain a valid Maryland driver’s license.  They may not have more than three points on their license at any time and may not have any alcohol and/or drug related citations on their license. 

Bello Machre Orientation, Developmental Disabilities Orientation, First Aid, CPR, Mandt, Special Training, and Supervisory Training, Training may be provided upon hire.

Work Environment 
Bello Machre provides a safe, friendly, and supportive work environment.  The employee must represent the company’s mission to enrich the lives of those we serve through loving care, guidance, and opportunity, so that they can live life to its fullest.  Our employees share a dedication to their job and a nurturing spirit that is evident in their everyday work. 

Physical Demands                                                                                                                      

While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, sit, bend, lift, push, pull, and reach with hands and arms. The employee must be able to lift at least 50 pounds. 

Environment                                                                                                                                    

While performing the duties of this job, the employee may be in a variety of locations and conditions, including but not limited to the home, various offices, and out in the community.

OSHA                                                                                                                                                   

Employees in this position perform tasks that may involve potential exposure to blood and other bodily fluids.  All employees are expected to utilize universal precautions and follow all safety guidelines.  All employees are offered the opportunity to obtain the Hepatitis B vaccination at no cost to them, and at any time during their employment.                                                                                                                          

Essential Duties and Responsibilities 

To perform this job successfully, an employee must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of this job. 

• Provide outstanding support and services for people with developmental disabilities, enabling them to participate as fully as they wish in all aspects of community life; Support and advocate for them in relation to their freedom of choice and fundamental rights; Support and promote them by providing choice in all aspects of their lives. 

• Maintain the comfort, privacy, and dignity of each person in the delivery of services to them; Interact with each person in a manner that displays warmth and promotes a caring environment. Fully understand all aspects of fundamental rights, including the right to be free from restraints and free of abuse; responsible for promptly reporting to the appropriate chain-of-command and according to regulations, any staff incidents or evidence of abuse or neglect. Ensure proper reporting of incidents are reported, investigated and areas of concern corrected,

• Communicate and interact positively and effectively with each person, visitors, family members, peers, and supervisors.

• Attend mandatory meetings, to include in-service, supervisory meetings. Take meeting minutes for department meetings.

• Assist with organizing In-Service meetings for the Residential Team. 

• Support the Program Directors as needed. 

• Create opportunities to team build and functions that acknowledge special dates and/or events. 

• Utilize Bello Machre’s automated time and attendance system to document and maintain time off, work location, and work title; communicate with supervisor for any time off needs and ensure coverage for your team as appropriate.

• Ensure a safe environment where individuals are free from abuse and neglect; follow and promote safety practices in the home, vehicle, and community in order to work in a safe and productive manner; report and correct potentially hazardous situations; participate in all safety-related trainings. 

• Respond to all phone calls and emails within 24 hours; Ensure that all deadlines are met in a reasonable manner; maintain a clean and organized work area and documentation.

• Answer telephone promptly and professionally; assist callers by providing requested information or by transferring calls upon request; contact employees directly as needed. 

• Greet visitors in a friendly manner, providing a positive experience. Direct visitors to appropriate staff members or other resources as appropriate.

• Maintain a clean and organized area and building (including common spaces such as the mail room and kitchen); distribute boxes, packages, and mail (including faxes) for the residential building in a timely manner. 

• Monitor and order office supplies, including all kitchen and bathroom supplies in the residential buildings. 

• Serve as a liaison for all interns and volunteers.

• Create and maintain residential files for all residents served by Bello Machre; Maintain a ready supply of all materials.

• Create, maintain, and update forms used for the Residential Department electronically.

• Support the Residential team with administrative tasks as needed (e.g. typing reports, uploading information into iCM, etc.)

• Provide Program Directors with maintenance and information relevant to the Data Management System. 

• Prepare materials and room for in-services.

• Assist with the new admission process in iCM. 

• Maintain and update Smart Search and iCM information for the Residential Department, including tracking all individual plans (e.g. PCP, BMMP, Behavior Plan, Psychological, etc.).

• Process monthly and quarterly reviews received from the residential team.

• Track monthly documentation such as fire drills and monthly reviews. 

• Prepare the onboarding bags for new employees. 

• Perform audits quarterly on monthly reviews, mechanical supports, and fire drills and share them with the Director of Residential Services. 

• Provide support or directly share communication with the Assistant Residential Specialist as appropriate. 

• Organize weekly PD meetings and monthly THEE meetings. Complete and distribute meeting minutes to all attendees as appropriate.

• Maintain on-call binder/IPAD; coordinate the on-call rotation.

• Maintain positive relationships with Program Directors and Family Living Directors, which allows for regular communication; build and maintain positive relationships with all Bello Machre employees.

• Process petty cash and PNA checks monthly for distribution to the FLDs.

• Other duties as assigned.

Specific Job Knowledge, Skills, and Abilities                                                                                       

To perform the job successfully, an individual should demonstrate the following competencies:

General Job Knowledge                                                                                                              

Demonstrates strong understanding of job description; Possesses and demonstrates the knowledge and skills needed to perform the essential duties of the position; Possesses skill and proficiency in carrying out their assignments; Holds self-accountable for assigned responsibilities and sees them through to completion in a timely manner; Skilled at planning, organizing, and prioritizing their workload. 

Judgment / Reasoning / Problem-Solving                                                                                    

Demonstrates the ability to resolve problems and to resolve conflict effectively; Demonstrates sound judgment when making decisions; Understands potentially problematic or hazardous situations and acts within reason; Adept at analyzing facts, problem-solving, and making decisions.

Communication / Professionalism / Other                                                                                            

Expresses self calmly and clearly, both verbally and in writing; Demonstrates effective listening skills with people at all levels of the organization; Accepts constructive criticism and supervision; Communicates effectively with supervisor, peers, individuals, families, and other with whom they come into contact; Demonstrates ability to communicate concerns and suggestions appropriately. 

Teamwork / Interpersonal Relationships                                                                                            

Displays a positive attitude when interacting with others; supports company and personal goals; Utilizes the chain of command appropriately; Demonstrates the ability to work cooperatively as a part of a team.

Initiative                                                                                                                                               

Initiates activities and a willingness to take on additional responsibilities. Identifies and completes tasks without being asked; Addresses concerns with direct supervisor constructively and in a timely fashion.

Attendance / Reliability                                                                                                                      

Attends work as scheduled and on time; Plans any absences well in advance and assists with securing coverage as needed; For emergencies, contacts direct supervisor within a reasonable amount of time.

Communication                                                                                                                                

Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; is able to read and interpret written information.

Relationships with Family                                                                                                                   

Ability to handle concerns shared by a family member in a timely fashion; act in a professional manner when interacting with family members.

Analytical 

Collects and researches data; designs work flows and procedures.

Use of Technology 

Adapts to new technologies; and uses them to increase productivity.

Problem Solving

Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management 

Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget.

Quality Management 

Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Conflict Resolution

Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Treats people with respect; inspires the trust of others; works with integrity and principles; upholds organizational values.

Judgment 

Displays willingness to make decisions; exhibits sound and accurate judgment; makes timely decisions.

Safety and Security 

Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions .

General

Meets deadlines as appropriate; Returns phone calls, emails, etc. in a timely manner; Handles emergency situations promptly and in a calm and effective manner; Displays an openness towards new ideas; Accepts constructive criticism and supervision.

Company Description

Bello Machre – We provide a lifetime commitment of loving care, opportunity, and guidance to people with developmental disabilities in Maryland. Our name is pronounced Bĕllō Mah-cree and means Home Of My Heart.

Working for Bello Machre is more than a job. We value our employees’ time, training, and personal and professional development.  All required training for employees is provided free of charge, and time spent in training is paid.

Benefits

• Meaningful and purpose-driven work
• Working for one of Baltimore's 2022 Top Workplaces
• Supportive company culture
• 100% Paid Health Insurance
• 403B Retirement Plan with company match
• Paid Time Off (PTO)
• Company Phone or cell phone stipend
• Flexible Spending Accounts: Health and Childcare
• Tuition Reimbursement
• Paid Training
• Long-term Disability Insurance
• Short-term Disability Insurance

Vaccination

Bello Machre takes the health and safety of our employees, the people we support, and the greater community very seriously.  It is our expectation that all employees who are able to get vaccinated and boosted, do so.