Residential Management Trainee - Picerne Group

Elevate your career at Aria Apartment Homes!

Who We Are: Picerne Residential is the property management division of The Picerne Group, which operates multi-family apartment communities across Southern California. Picerne Residential focuses on creating premium living experiences by providing exceptional customer service for all residents.

About the Position: The Residential Management Trainee will be trained in the day-to-day resident relations interaction with the goal of creating a sense of community and a highly sought-after resident lifestyle with high retention and renewal rates. The Management Trainee will also be exposed to sales strategies including prospecting, qualifying and closing potential residents and then on executing a lease. This position will have growth potential throughout the portfolio.

Key Position Responsibilities:

• Create and build a strong resident experience brand that supports the sales team and builds exceptional resident relationships to encourage resident retention
• Handle day-to-day resident relations tasks to provide a luxury lifestyle brand
• Support the sales team on the sales funnel
• Daily tasks include checking the community email, walking the property, checking the mailrooms and securing loose packages, resupplying coffee, calling residents for packages, dry cleaning pick up and delivery, food delivery, scheduling vendors for maintenance
• Welcoming new residents by sending welcome emails and scheduling the move-in, including applicable resident communication sign ups
• Receive on-site rent payments
• Handle resident feedback or complaints, write resident incident reports and work with the team for solutions
• Report lease violations
• Initiate Self-Guided Tours for the property
• Handle Guided Tours and prospects as aligned with the Sales Manager
• Handle package delivery and other high touch Resident Relations tasks as needed
• Be knowledgeable on Resident services, hours of operations, in-house events, directions, etc.
• Handle move-out process of residents
• Collaborate with the Resident Relations Director on all Resident Incident Reports and ensure recovery of the Residents
• Analyze resident feedback from the Reputation Management software and suggest ways to improve ratings

What You Bring:

• Ability to multi-task and work well in a fast-changing environment
• Recent graduates or current college students (Juniors/Seniors) are encouraged
• Excellent interpersonal, organizational, and time managment skills
• A team player who is resourceful and self-motivating, with the ability to learn on the job through colleagues and technical resources and likewise, pass on learned techniques to others
• Ability to work in a fast-paced environment
• Positive, can-do attitude
• ?Ability to initiate and foster relationships, persuasive communicator, and excellent interpersonal skills
• ?Ability to anticipate and resolve issues inherent to residential lifestyle living and developing resourceful and creative solutions
• ?Standard of excellence, diplomacy and attention to detail aligned with the Picerne Residential culture, desire to consistently deliver high-impact resident service experience
• ?Creativity to build momentum and excitement for residents with each event
• ?Entrepreneurial, make-it-happen approach, resourceful, and sense of fulfillment from connecting-the-dots and making results happen
• ?Flexibility to adapt to a varied work schedule based on regular business hours plus event demands (overtime, nights, weekends, and ability to travel - when necessary)

What We Offer: Happy, healthy employees enhance our ability to assist our residents. That's why Picerne Residential strives to offer a competitive and robust benefits package to our team members!

• Competitive pay structure
• 401k retirement benefits with employer match
• Medical insurance
• Dental coverage
• Vision coverage
• Basic life coverage
• Paid vacation and sick leave
• 9 paid company holidays

Compensation: In the spirit of pay transparency, we are excited to share the base pay for this position is $26 per hour, exclusive of fringe benefits. Base pay is one part of the total package that is provided to compensate and recognize employees for their work.

The Picerne Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf