Residential Maintenance Manager - Birdwatch

Premium Residential Maintenance Manager Job Posting

Birdwatch is an innovative residential home management and maintenance company serving PA, DC, MD, VA (and soon NJ). We're not like any other contractor you've worked for. We're growing quickly and need to hire exceptional technicians. But skill alone isn't enough, we need high-integrity, positive-minded, curious problem-solvers (these are dealbreakers for us). This particular role is for a Maintenance Manager who will split time between field work and team pod management.

The Business

Our one-of-a-kind membership service takes the hassle out of homeownership. For our members, we are the answer to endless home to-do lists and deferred preventative maintenance: trusted partners for planning their home roadmap for years to come. We provide services with our employed technicians, and we also project manage specialty work that requires vendor partners, all to be a single-point solution for home upkeep and enjoyment. Birdwatch is a public benefit corporation, committed not just to building a successful business, but to taking exceptional care of our members, their properties, our community, and our team members.

Is This You?

We empower our team members to be more than a set of hands and a tool belt punching tickets. Our model has a whole member services team supporting you so that you're not alone. 

Our goal is to be the best employer you've ever had. We want you to love what you do, because when you do, Birdwatch will thrive. Culture is key, and we need you to help build it every day.

If any of the following isn't true, then we're not going to be a good fit. You:

• Are great at what you do & you take pride in knowing things were done the right way
• Are curious, creative, and enjoy collaborating with teammates (both those in the field and those behind the scenes)
• Want to be on a hospitality-first team to deliver a great Birdwatch experience
• Want to be appreciated and valued, from fair compensation and benefits to recognition of a job well done. 
• Don't need to be micro-managed because you gobble up problems & get #@$% done
• Like using some technology as part of your day to make your job easier
• Enjoy taking care of premium homes with a high degree of fit and finish
• Want to be a part of building a big company

Compensation

Compensation includes PTO, medical/dental/vision benefits coverage, short- and long-term disability, and company stock options. Salary is $80,000-$90,000 per year.

Great Candidates

Here are some indicators of great candidates:

• Proven experience in maintenance management, specifically in residential repairs and home improvement. This means you've run great teams, practiced servant leadership to bring the best out in people, managed efficiently and with data, know how to attract talent, etc.
• Demonstrated history of being a great tech/mechanic/craftsman – i.e. years of professional handyman, carpentry, or residential remodeling experience 
• Experience engaging directly with homeowners/customers, using your emotional intelligence as a superpower to win people over in difficult situations
• Ability to oversee multiple trades, including ones in which you are not a specialist (Birdwatch team pods consist of carpentry, paint/drywall, light electrical, plumbing, HVAC, etc.)
• Self-sufficiency, but knowing when to ask for help (this is a strength, not a weakness)
• Enjoyment of a little bit of chaos and pressure, while not easily rattled

Some requirements: 

• Excellent communication in English, pero un poco de español es una ventaja.
• Closer is better, but must reside within a 40 minute commute of downtown Philadelphia and the Main Line
• In the future we might have a fleet of vehicles, but for now we need techs with their own reliable and presentable work truck or van (we reimburse non-commute mileage)
• You own your own standard set of hand & power tools, we have inventory of other stuff and provide stipends for consumables and wear/tear
• Comfortable using a smartphone to access and manage company apps for tasks, jobs, and the scope of work.

The Process

If you've gotten this far, thank you. If the above stands out as a unique and exciting opportunity, let's talk ASAP. Demand is high and we need to add amazing staff, well, yesterday! 

Next Steps:

• Submit Your Interest: Send your resume (or a quick summary of your experience) to the Breezy.hr job posting link, along with any certifications or highlights you'd like to share. 
• Complete a Ribbon.ai Phone Screen: I'll send you a link to complete a 10–15 minute call at a time that's most convenient for you to chat about the role and answer any questions.