Residential Concierge - Rapid Response Monitoring

Location

This position is 100% in-office and reports to our facility on-site in Syracuse, NY

Role Summary

Rapid Response Monitoring is seeking a Residential Concierge for our upscale residential building” in Franklin Square. We are seeking a well-presented, friendly, organized, and service-oriented front desk agent to join our company. You'll be responsible for performing various administrative tasks, such as answering telephones, responding to residents’ questions and concerns and ensuring smooth daily operations within this resort-style community. As the first point of contact for our customers, you must be personable and have outstanding interpersonal communication skills. The right candidate will be an integral part of our vision of delivering the lifestyle our residents deserve.

Salary Range

$18.00 per hour – $22.00 per hour (based upon experience)

Shift Hours

Various hours on 1st, 2nd, and 3rd shift.

Responsibilities

• Greet residents and guests at the front desk with a welcoming smile and professional yet friendly demeanor.
• Handle packages: Receive, log, and retrieve packages for residents.
• Handle complaints: Address resident complaints and report them to the appropriate department.
• Provide information: Offer local knowledge and recommendations on attractions, dining, and entertainment, coordinate personal shopping and or grocery delivery upon request.
• Liaise with staff: Work with housekeeping, cleaning, and groundskeeping staff to ensure safety and cleanliness standards are maintained.
• Build a network: Develop a network of local contacts, service providers, and businesses to serve guests.
• Notify Security of any issues that you cannot resolve immediately.

We want you on our Team:

• You have a positive attitude and love working with people
• Your organizational, communication, and customer service skills are first class
• You thrive on staying busy and being part of a top-notch team

Basic Qualifications

• High school diploma or GED equivalent preferred
• Computer literate and proficient in using Microsoft Office
• Flexible Schedule and weekend availability
• Organized and detail-oriented
• Excellent customer service skills
• Must display strong verbal and written communication and phone skills, including a professional phone demeanor
• Excellent interpersonal skills, diplomacy, and the ability to interact effectively with individuals and groups at all levels
• Ability to remain calm, polite and patient in stressful situations

Preferred Qualifications

• 2+ years’ experience in customer service, front desk, and/or the hospitality industry

Physical Requirements

• Moderate lifting 15-30 pounds regularly.
• Ability to lift, push, pull, or carry heavy objects. Occasional heavy lifting of >50 pounds.
• Be physically active, able to frequently sit, stand, or walk for observing patrols, for long periods, and comfortable climbing stairs and walking up inclines and uneven terrain.
• Conduct frequent and random on-foot patrols of the building and campus perimeter.
• Effectively demonstrates the ability to use proper techniques in controlling disorderly or combative visitors, personnel, or trespassers when necessary.
• Working in extreme conditions, heat\sun, cold, wet, and temperature changes while fulfilling patrol duties.

COVID-19 Requirements

• Must be vaccinated against COVID-19. We are not requiring boosters at this time.

What awaits you at Rapid Response

• Annual salary increases
• Medical, Dental, Vision, and 401k
• Paid vacations and sick time
• Wellness program and wellness days off
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Us

Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information

Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.