Resident Services Manager - Dorothy Day House - Catholic Community Services

Overview Full-time position starting at $28.16 - $31.33/hr (D.O.E) withCOMPETITIVE BENEFITS INCLUDE: + Medical, Dental, Vision, Life Insurance and Long-Term Disability + Health Savings Account and Flexible Spending Account + Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday + CCS/CHS 403(b) Employee Saving Plan + Employee assistance program Program Description The Dorothy Day House is a residence for formerly homeless women. Our residence provides housing for 41 low-income adult women, many of whom are disabled. All residents at DDH are on fixed incomes and earn less than 30% of the area's median income. DDH is a resident managed program that is supported by staff. Our staff team aims to promote and encourage resident responsibility, independence and individual growth. In addition, there are two commercial spaces. Position Description The Residents Services Manager is responsible for the implementation of the supportive services component of the program. This position oversees the recruitment and screening of applicants for the program, referring residents to a variety of services, participating in committee work with residents, responding to crisis situations, providing guidance in the development of community and self-governing living skill and assisting residents in developing a peer support system. This position requires some evening hours depending on the need, as well as on-call coverage. Responsibilities Case Management: + Provide case management to residents. Assess resident needs and with the resident create a plan to meet those needs. This may include finding community resources, facilitating resident access to services, and advocating for residents on a persistent basis to ensure consistent delivery of service. Case management services to residents include, but are not limited to, accessing financial and health benefits, primary health care, mental health treatment, chemical dependency counseling, chore service, protective payee, transportation, food stamps and legal services. + Create and maintain documentation of services and service plans. This will include resident contracts, referrals and interactions in case notes. + Take the lead on crisis intervention when the health and safety of residents are at risk. Collaborate with other staff to maintain safety and well-being of residents. + Assist residents needing or seeking other housing with information, applications and making positive transition plans. Supportive Services/Resident Relations: + Work with the entire team to keep residents in housing through individual conversations with residents, Care Conferences, advocating for additional services for residents and other creative strategies to keep residents in housing. + Assist with the scheduling and coordination of services of visiting professionals, including public health and visiting nurses, mental health counselors, chemical dependency counselors and chore workers. + Promote a strong sense of community among residents and staff by coordinating and participating resident-run committees, monthly group activities, in-house classes, special holiday events and mandatory resident meetings (i.e. House Meeting, Thanksgiving Dinner, etc.) + Collaborate with the Coming Home Housing Specialist to assist new residents with transitioning into Dorothy Day house. This includes, but not limited to, preparing welcome home baskets, coordinating bed bug treatments and providing continued care for resident while CHHS is offsite) + Create monthly resident calendar and quarterly newsletter with upcoming events in the community. Resident Recruitment, Screening and Leasing + Recruit potential applicants through women's shelters for the Seattle Housing Authority subsidized units. Locate applicants and work with service providers to prepare applicants for the screening process. + Work with the Screening & Safety Committee to interview applicants and assess ability to live autonomously in the community. + Conduct background check to determine which applicant require further diagnostic screening by mental health or chemical dependency professionals. + Determine applicant eligibility, maintain and update application waiting list, revise admission policies when changes in compliance regulation occurs and ensure that the application process meets Fair Housing standards. Property & Fiscal Management: + Responsible for the operation of the program while on-call or in the absence of the Program Director including but not limited to: facilities emergencies, resident related emergencies, landlord functions such as responding to lease violations and resident grievances, supervision and support of resident desk staff and facilitating staff meetings and resident house meetings. + Manage petty cash fund and reconcile petty cash receipts. + Prepare all account payables and check requests to pay regular monthly bills. + Assist in the development of the budget regarding resident services. Fundraising Development: + Develop and cultivate partnership with individual donors, neighboring organizations and agencies to support residents and the program needs by seeking donations. + Work with Program Director to develop the quarterly newsletter for supporters of Dorothy Day House. + Recruit and supervise volunteers as needed. Other: + Maintain regular, scheduled office hours. + Respond to after-hour emergencies and share on-call responsibility. + Coordinate and communicate weekly maintenance tasks to maintenance techs and residents. + Represent Dorothy Day House in service provider meetings or events. Advocate for residents on a continual basis to ensure consistent service from agencies and systems. + Cultivate and support a positive team-oriented work environment by responding to all emails, assisting team members and communicating clearly any information that may be beneficial for the management team to know. + Perform other duties as assigned. Job Conditions This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration. Physical and Mental Acuity Requirements The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Able to hear telephone rings, phone conversation and face-to-face conversation, door bells and emergency alarms. + Able to speak clearly in person and on the telephone. + Able to hand write legibly. + Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response. + Able to sit for sustained periods of time. + Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations. + Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using computers and other office equipment. + Ability to prioritize multiple tasks, and to work independently and as a team member. + Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds. + Regularly able to perform duties as assigned. + Able to make independent decisions and apply sound judgment in performing job duties. Qualifications Minimum Qualifications + Two (2) years of direct service experience or educational preparation, to provide case management services to homeless people, advocate for low-income populations. + Experience working with and understanding culturally diverse groups. + Ability to communicate effectively, verbally and in writing, and maintain a professional and positive demeanor at all times. + Possession of problem-solving abilities, knowledge of crisis prevention planning and crisis intervention techniques. + A demonstrable understanding and application of Trauma Informed Care and Motivational Interviewing + Desire to work in a true low barrier Housing First/Harm Reduction program + Basic computer skills with the ability to maintain client records, produce community resource information flyers, and contribute to the database used by the agency + Ability to work within the mission, goals, and objectives of Catholic Housing Services and Catholic Community Services. Preferred Qualifications + BA or BS in a Social Services field. + Working knowledge of aging, alcoholism, and mental health issues. + Experience in residential settings. + Knowledge of local community resources especially those pertinent to homeless people. + Understanding of supervisory concepts and procedures. + Ability to speak and write in Spanish. Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position. Job LocationsUS-WA-Seattle Posted Date3 weeks ago(4/26/2024 4:19 PM) Job ID 2024-7702 # of Openings 1 Category Management Min USD $28.16/Hr.