Resident Services Manager - KEB America

KEB America, Inc. is currently seeking an Quality Assurance Assistant Manager. In this role the QA Assistant Manager is responsible for managing employees, as well as implementing, coordinating and monitoring quality programs and policies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manage, train, develop, and coach new and existing quality assurance employees

• Determine training requirements

• Manage and determine department needs and resources

• Implement, manage and/or maintain quality management systems (QMS) in accordance with industry standards. (e.g., ISO 9001)

• Drive continuous improvement initiatives to enhance product quality, reduce defects, and increase efficiency.

• Develop, implement, coordinate, and monitor quality programs, control plans, procedures, and policies for products, services, and operational tasks as required.

• Create company-wide work instructions, procedures, and policies as required

• Conduct quality audits and inspections to ensure products and processes meet or exceed customer and/or operational expectations and requirements

• Analyze data to identify trends, root causes of defects, and help drive implementation of corrective actions

• Manage, create, implement, and follow up on corrective actions

• Collaborate closely with other departments, such as production, engineering, sales teams to ensure quality throughout the entire product life cycle

• Manage supplier quality programs, including supplier qualification, performance monitoring, and corrective actions

• Generate reports for management and customers as required

• Follow safety rules and keep clean/orderly work area

• Perform other duties as required or assigned

Education / Experience

• Bachelor's Degree (preferably in Science, Technology, Engineering, Math, or Quality Management field), plus 5-10 years related experience. Or 10+ years' experience in quality assurance field with relevant position(s).

Knowledge, Skills, and Abilities

• Knowledge of SAP desired

• Excellent communication and interpersonal skills. (written and verbal)

• Have attention to detail

• Ability to fluently read and write in English

• Strong knowledge of quality assurance and control principles, methodologies, and tools. Such as SPC, Geometric Dimensioning, Root Cause Analysis, FMEA's, etc.

• Proficient in quality management systems (QMS), (e.g., ISO 9001)

• Advanced understanding of inspection and testing techniques, philosophies, for various purposes and equipment

• Proven ability to lead and develop a team

• Ability to think analytically and problem solve

• Ability to effectively resolve conflicts and maintain composure in stressful situations

• Ability to communicate with clearly with customers on behalf of KEB

• Ability to measure employee performance and productivity and perform follow-up / feedback

PHYSICAL DEMANDS

Time is split between office and manufacturing floor environments. Time will vary depending on tasks. Likely 60/40% split between both.

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