Resident Service Coordinator - Harborlight Community Partners

The Resident Service Coordinator, as part of the broader Harborlight Homes team and reporting to the Resident Services Manager, will provide on-site support and guidance to residents, assists in retaining tenancy, promoting resident independence, and acting as an advocate for residents and affordable housing in general. The Resident Service Coordinator will contribute to the success and functioning of the Resident Services team in support of the mission, vision and goals of Harborlight Homes.

This is a part-time, temporary role.

Position Overview:

We are seeking a compassionate and dedicated Resident Service Coordinator to join our team. In this role, you will conduct thorough intake processes to orient residents to housing and ensure a smooth transition. You will provide general care management and assist residents in accessing referral services as needed. Additionally, you will coordinate and manage programs focused on health, wellness, and education for residents, keeping them and their families informed about available resources and services.

Advocacy is a key component of this role, as you will guide residents on service availability, application processes, and client rights in alignment with company policies. You will develop and update care plans in collaboration with community assessment services. Building and maintaining strong relationships with residents, team members, and community service agencies will enhance our service delivery and improve residents' experiences.

In this position, you will support residents in their communication with service providers while ensuring privacy and confidentiality. You will also provide crisis intervention and support for residents and their families when needed. Collaborating with onsite property management, maintenance, and social services will be essential in identifying residents in need and resolving any challenges that arise. You will prepare and submit reports, maintain databases, and ensure compliance with privacy regulations, while also keeping up with required training and certifications to meet regulatory standards.

Qualifications:

1. Bachelor’s Degree in Social Work, Psychology or Counseling or related field preferred or 2-3 years related work experience in social service environment
2. Prior experience working with diverse populations
3. Competency with Microsoft Office and general computer proficiency

Requirements:

• Access to reliable transportation to travel locally in the Rockport/Cape Ann area of the North Shore

Physical Demands:

• Required to sit for long periods of time
• Infrequent light physical effort required

At Harborlight Homes, we work and live by our shared values to provide service-enriched housing that is affordable and inclusive, equitable and sustainable.  Harborlight Homes strives to make homes available to all, because everyone deserves a home.