Resident Manager at Confidential company

Job Title: Resident Manager (Affordable Housing Co-op)
Location: Midtown Manhattan / Hell’s Kitchen
Compensation: $65,000-$75,000 per year + On-Site 2-Bedroom Apartment (Fully equipped, on-site unit, providing convenient and cost-effective living in one of New York City’s most vibrant neighborhoods)

About Us

We are an established 95-unit affordable housing co-operative in the heart of Midtown Manhattan, committed to providing safe and community-oriented living for our residents. We uphold values of cooperation, sustainability, and respect, and seek a Superintendent who will help maintain the high-quality standards our residents deserve.

Position Overview

The Resident Manager ensures that the property, building systems, and operations meet the highest standards. This role supervises staff, conducts inspections, oversees maintenance and repairs, and serves as a primary contact for residents and the Property Manager.

Key Responsibilities

1. Property Maintenance & Repairs

• Perform or coordinate routine and preventative maintenance for common areas, shared facilities, and mechanical/electrical systems.
• Respond promptly to routine and emergency repair requests.
• Oversee external contractors for major repairs or projects, ensuring work quality and adherence to budgets.

1. Building Operations

• Monitor all systems (heating, cooling, ventilation, pumps, compactor, etc.) to ensure safe and efficient operation.
• Schedule and supervise contracted services (e.g., HVAC, landscaping, pest control).
• Maintain thorough records of inspections, repairs, and maintenance activities.

1. Cleanliness & Appearance

• Ensure lobbies, corridors, elevators, sidewalks, laundry rooms, and all public areas are clean and presentable at all times.
• Enforce cleaning schedules and maintain quality control over custodial work.

1. Resident Support & Communication

• Serve as the first point of contact for resident inquiries, addressing emergency repairs and general maintenance requests.
• Coordinate with the co-op board and Property Manager to resolve resident concerns.
• Communicate co-op policies, safety practices, and preventative maintenance tips to residents as needed.

1. Staff Supervision & Scheduling

• Maintain written job descriptions, daily schedules, and performance records for all staff.
• Train and retrain employees on building procedures, safety protocols, and professional conduct.
• Model professional behavior (proper uniform, courteous communication) and ensure staff compliance.

1. Record-Keeping & Reporting

• Keep logs of defective machinery, accidents, major repairs, and complaints, along with actions taken.
• Maintain organized files on payroll, maintenance reports, inspection reports, and other operational records.
• Prepare and submit regular maintenance updates to the co-op board and Property Manager.

1. Administrative & Budgetary Tasks

• Assist in creating and managing the annual maintenance budget, recommending cost-effective improvements.
• Maintain accurate inventory of supplies, tools, and equipment.

1. Emergency Preparedness & Compliance

• Maintain clear emergency procedures (e.g., valve charts, shut-off points, emergency contacts).
• Keep a secure, coded system of keys for apartments and building areas.
• Ensure the property complies with local, state, and federal regulations, including building codes and safety standards.

1. Safety & Security

• Implement and enforce safety protocols for staff, residents, and contractors.
• Stay alert to accidents, theft, vandalism, and other potential risks.
• Ensure building security measures (e.g., locks, cameras, access systems) are up to date and properly maintained.

1. Other Duties

• Conduct periodic roof-to-basement inspections and document findings.
• Handle additional tasks as directed by the Property Manager.

Qualifications

• Experience: 3–5 years in building maintenance or property management (preferably in residential or co-op settings).
• Technical Skills: Basic carpentry, plumbing, electrical, and HVAC knowledge; relevant certifications or licenses are a plus.
• Licenses/Certifications (preferred):
  • Certificates of Fitness (Standpipe, Low PSI Oil Burner, Sprinkler Systems)
  • Refrigeration Engineer Certificate of Qualification
  • Fire Safety Director Certification
• Communication: Excellent interpersonal skills; ability to work effectively with residents, vendors, and co-op leadership.
• Organization: Strong time management and record-keeping abilities.
• Computer Skills: Basic proficiency for logs and reporting.
• Education: High school diploma or equivalent (vocational/technical training preferred).

Working Conditions & Expectations

• On-Call Availability: Willingness to handle emergencies outside regular hours.
• Physical Requirements: Ability to perform inspections, handle minor repairs, and lift equipment.
• Professionalism: Maintain a professional appearance, demeanor, and standard of conduct at all times.

Compensation & Benefits

• Salary: $65,000-$75,000 per year
• On-Site Apartment: Private 2 bedroom/1 bath unit provided on premises.
• Insurance: Health & Dental
• Paid vacation/sick days/holidays
• Community Environment: Be part of a cooperative devoted to inclusivity and resident engagement.
• Professional Growth: Opportunities for ongoing training and development in property management.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience to psyskrot@ebmg.com with the subject line: “Resident Manager Position – Park Clinton.”

We appreciate your interest and look forward to exploring how your skills can support our vibrant affordable housing community.

Equal Opportunity Employer
We are an Equal Opportunity Employer, committed to fostering an inclusive environment. We encourage applications from candidates of all backgrounds and abilities.