Resident Liaison/Administrative Assistant - John Knox Village of Florida

Resident Liaison/Administrative Assistant

John Knox Village is looking for an outgoing and dependable individual for our Resident Liaison /Administration Assistant position. This is a key role in providing support and hospitality services to the residents and family members of John Knox Village. This position will provide extraordinary service, providing a gracious and resourceful initial contact for the Resident Relations Department. Ensure day-to-day issues are resolved for residents, families, staff, and vendors.

• Respond to resident communications (phone, email, JKV Automated email) within 24 hours of receipt.
• Listen with empathy, take notes, and escalate issues to the appropriate department/manager for necessary corrective action and follow-up.
• Communicate unresolved or ongoing concerns to Resident Senate VP to be added to the bi-monthly cluster report.
• Follow-up with resident after issue has been resolved by employee, ensuring resident satisfaction, and include the resolution on the cluster report.
• Support the Resident Satisfaction Survey process.
• Point person for revising the Resident Guidebook.
• Provide administrative support to the Vice President of Hospitality and the Chief Financial Officer.
• Provide project management administrative support as needed.
• Gather and effectively communicate project status and action plans for multiple concurrent projects. Utilize internal project management software tools and methodologies.
• Disseminate information in a timely manner across departments or project teams.
• Perform effectively and professionally with a high degree of accuracy, integrity, and confidentiality.

• Meeting scheduling and coordination which includes room reservation, setup, required equipment, food/beverage, and if applicable agenda preparation and scribe.
• Post specified Board Committee information to BoardEffect, record and scribe minutes in a timely manner.

• Coordinate travel arrangements as requested, ensuring best pricing and timing.
• Process invoices utilizing the organization's accounting software.
• Support the Executive Assistant as needed.
• Other administrative duties as assigned.

John Knox Village, conveniently located in Pompano Beach, at 550 SW 3rd Street, with easy access from major highways and transportation options. There are many benefits to working for John Knox Village. If you are someone who likes being part of a team, is looking for comprehensive training, on-going education and the ability to be involved in your teams' decisions, than we would love to speak with you.

John Knox Village is proud to be a SAFE PLACE TO WORK!
Come work at a Great Place to Work®, as well as a Beacon and Pinnacle Lifestyle Award winning organization that puts the health of our residents and employees first.

John Knox Village is a Drug-free and Tobacco-Free workplace. EOE