Resident Engagement/Services Coordinator - Jaydot

Jaydot is hiring! We have an immediate need for a Resident Services Coordinator to assist affordable housing residents with connecting to needed services and we'd love for you to join us!

WHO WE ARE

Jaydot is a mission-based social enterprise in DC focused on creating housing solutions for our most vulnerable neighbors, particularly those who have experienced homelessness. We believe that housing is a human right, homelessness is a solvable problem, and we can create an equitable, human-centered system where housing solutions are readily adapted to fit the needs of all of our neighbors. For more information, please visit jaydot.org.

POSITION SUMMARY 

The Resident Engagement/Services Coordinator will manage community programming and community partnerships at buildings in which Jaydot has an operational role, with the purpose of ensuring the tenant's housing stability. The Resident Engagement/Services Coordinator will help connect residents to resources as requested, provide social service coordination upon their request, and act as a liaison between them and other service agencies, to provide support in meeting their basic needs and maintaining housing.

The salary range for this full-time, exempt position is $52,000 - $53,000 per year, commensurate with experience.

ESSENTIAL RESPONSIBILITIES

Resident Engagement and Services Coordination (ALL SITES)

• Build rapport with residents and assist them with connecting to social services upon request, including but not limited to energy assistance, medical and behavioral healthcare, substance use treatment, employment services, legal aid, financial and credit counseling, life skills development, etc.
• Assist residents with obtaining basic needs items, e.g. hygiene and clothing items and transportation assistance. 
• Assistance residents in gathering documentation and completing paperwork for existing supportive services (including annual DCHA recertification process, as applicable)
• Provide support to on-site property management and social services staff in addressing resident challenges and connecting them to resources, as requested by staff or residents 
• Maintain accurate records of daily resident interactions and assistance provided 
• Ensure that resident rosters, incident report trackers, and all other key metrics are up-to-date 
• Ensure that residents have accurate and up-to-date information about services and funding assistance opportunities at all times, e.g. emergency rental and utilities assistance programs
• Communicate accurate resident event details to residents via multiple mediums and ensure they have up-to-date information about events at all times
• Engage local organizations and community partners (e.g., schools, churches, volunteer organizations, etc.) to assist with regular programming and/or donations for residents

     Additional Resident Engagement at Permanent Supportive Housing (PSH projects)

• At JJKC and HELP Walter Reed sites:
  • Host resident events, including purchasing supplies, setting up, and breaking down
  • Schedule and plan all recurring and one-time resident events, coordinate with other on-site staff as needed, and engage residents whenever possible

THE JAYDOT APPROACH

To perform the job successfully, the Resident Engagement/Services Coordinator demonstrates the following approaches (this is not what they do, but how they do it):

• Attentive, empathetic leadership: As our first point of contact for residents, the Resident Engagement/Services Coordinator cultivates a sense of belonging to make sure every single person feels welcome and has a role to play. They empathize with the communities we work with and put people at ease, especially when there are lines of difference or power. They listen to understand people's needs and take steps based on that input.
• Relationship-building: Part of the Resident Engagement/Service Coordinator's job is connecting with people from different backgrounds. They find (and even create) opportunities to deepen connections and build authentic, mutual relationships with residents and staff across lines of difference, such as race, gender, or other identities. They truly welcome viewpoints that differ from their own, and they are able to “sit with” discomfort when people express themselves in ways that are not familiar to them.
• Adaptability and problem-solving: The Resident Engagement Coordinator is always ready to take advantage of unexpected opportunities and address obstacles. They look for the root of both simple and complex problems, so they can seek solutions. They approach work with a spirit of “yes” and adapt as things change, which they often do.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; Bachelor's degree preferred
• Minimum two years experience working with people who have experienced homelessness or other vulnerable populations required

OTHER QUALIFICATIONS, KNOWLEDGE, AND SKILLS

• Embraces Jaydot's core values and approach practices them in their in daily work 
• Embraces a “start-up” culture that values innovation and learning from mistakes
• Takes initiative and exercises independent judgment and ownership of decisions
• Strong communication skills (interpersonal, verbal, and written)
• Demonstrated understanding of structural racism and its impact on Black, Indigenous, and People of Color (BIPOC) communities
• Passion for ending homelessness and centering those with lived experience in that pursuit

BENEFITS

Jaydot offers a competitive benefits package including: health, vision, and dental insurance, retirement plan with 3% employer match, generous paid leave, professional development allowance, and life and disability insurance. For additional information, please visit jaydot.breezy.hr.

WHAT ELSE YOU SHOULD KNOW

Jaydot is an equal employment opportunity (EEO) employer and is committed to racial and gender equity. We strongly encourage applicants from various communities—including those who identify as Black, indigenous, and people of color, veterans, individuals with disabilities, gender non-binary/trans folks, LGBTQIA+, and people with lived experience of homelessness—to express interest in joining the Jaydot team.

We aim to offer competitive salaries and benefits and are committed to equity, trust, and transparency in compensation. Basing compensation on someone's willingness and ability to negotiate or on their prior salary leads to wide inequities and bias in how people are paid, particularly for groups experiencing historical oppression. Therefore, we do not ask for prior pay history from our candidates and our offer-making process is negotiation-free for salaries and benefits. We determine our best possible salary offer based on relevant experience and the extent to which candidates demonstrate the competencies for the role during the entire hiring process. Jaydot also uses our annual performance evaluation process to determine raises and promotions.

If there are accommodations that would help you in submitting an application, or at any point during the recruitment process, please let us know .