Resident Billing & Collections Specialist I - Phoebe Ministries

Resident Billing & Collections Specialist I

Emmaus, PA 

Phoebe Ministries is hiring a Full-time Resident Billing & Collections Specialist I to join our beautiful and brand-new Chestnut Ridge at Rodale community.

Chestnut Ridge at Rodale is Phoebe’s newest 60+ retirement community currently under construction in Emmaus. This wellness-focused community combines a lifestyle of luxury with Phoebe’s 120-year legacy of serving seniors. Through innovation and imagination, Chestnut Ridge reinvents the former Rodale campus into 126 apartments with upscale amenities and countless opportunities for vibrant living. Be at the forefront of worry-free retirement — discover how Chestnut Ridge at Rodale is raising the bar for active living!

Why You'll Love Working with Phoebe Ministries:

1.  Competitive Pay – Earn rewarding pay for your skills and flexibility!
2. Generous Paid Annual Leave – PLUS the ability to sell back unused time twice a year!
3.  Tuition Reimbursement – Advance your career with our support.
4.  Employee Appreciation Events – Service awards, recognition gift cards, and more.
5.  Mission-Driven Culture - Join a team rooted in respect, integrity, and services. 

Responsibilities for a Resident Billing & Collections Specialist I with Phoebe Emmaus:

The Resident Billing & Collection Specialist I (RBCSI) reconcile the daily census for all IL/PC residents. The RBCSI generates monthly bills for independent living residents and personal care residents, manages cash receipts; monitors and maintains all financial related information/documentation during the resident’s length of stay; obtains financial updates for all current Independent Living & Personal Care residents. The RBCS is responsible for all Private Pay Collections and Accounts Receivable Management.  The RBCS delivers exceptional customer service by responding to all inquiries in a timely manner. 

Requirements for a Resident Billing & Collections Specialist I with Phoebe Emmaus:

1. The ability to deliver excellent customer service to all residents, families and co-workers.
2. High School Diploma
3. Minimum one (1) year experience desired, but not necessary.
4. Proficient reading, writing, grammar, and mathematical skills; above average word processing/data entry skills. 
5. Working knowledge of SNF resident registration, billing, accounts receivable, cash management, industry regulations, business office operations, insurance benefits and refund processing.

Candidates who excel are those who can thrive in a positive and respectful Customer Driven Culture while embodying the organization’s Faith in Action Mission, Vision, and Values.  

Phoebe is an equal opportunity employer.