A family-owned and privately held property management company, First Realty Management has more than 70 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.
At the core of it all, our talented employees make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and learning opportunities from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else – we always put our team members first.
Works with the site management team to develop and administer resident programs and services that contribute to and enhance site management objectives in creating and maintaining a Community of Quality®.
Job Functions:
Works to improve the quality of the living environment for the resident population by:
Planning, implementing, and actively supervising social, educational, and recreational activities/programs/special events for the resident population on a regularly scheduled basis.
Outreach to new residents to inform them about RAD programs and services available.
Developing a local social service network within the community, working to raise resident awareness of such services, and preparing a current referral list with primary contacts, phone, email, etc. for use by resident services and management staff.
Reporting resident-related concerns to the property manager promptly. Works with the manager to resolve issues and takes an active role in the resolution process.
Managing site newsletter process including newsletter preparation, submission to First Realty Communications Dept., and timely distribution to residents.
Working with the management team to plan and implement annual company-wide events including the First Realty Sports Olympiad, First Realty Academic Olympiad, NAHMA Drug-Free Calendar Contest, NEAHMA Kid's Day, First Realty Honor Roll Club, Community of Quality® awards program, etc.
Working with management staff on resident retention programs, marketing strategies, and new resident orientation programs. Actively participates in these programs and develops new resident services initiatives that support these efforts.
Following all First Realty Risk Management and site safety guidelines regarding parent/ guardian permission, transportation, incident reporting, vendor insurance coverage, etc.
Overseeing Computer Learning Center/Lab program (as applicable) including a budget, contractor supervision, scheduling, resident participation reports, marketing, facility and equipment maintenance, and management.
Providing support to the management team on resident social service issues and maintaining confidentiality in all matters pertaining to the same.
Other Job Functions
Develops an annual RAD budget for submission to the property manager.
Maintains petty cash fund for RAD program and administers petty cash reporting to REAS.
Facilitates and administers grants, as applicable to the site.
Networks with local businesses, schools, and others, to enhance resident services.
Provides outreach to, secures, and coordinates college/university tutors for youth on-site in the after-school education program (HASI).
Maintains and secures RAD program equipment and inventory.
Other responsibilities as assigned at the site, or RAD programs at other sites.
Requirements:
Ability to handle sensitive issues with confidentiality, diplomacy & tact. Excellent judgment.
Strong communication skills, verbal and written.
Problem-solving skills.
Proficiency with MS Word, Excel, and the Internet.
Current certification in First Aid and CPR.
Excellent resident relations and customer service skills
Strong communication skills, verbal and written.
Ability to effectively work on simultaneous tasks.
Ability to adapt to changing priorities.
Proven ability to oversee groups of children.
Level of Education/Training/License
Bachelor's degree in a related field preferred.
Experience
Prior work experience in social services or related fields.
Prior experience in an office environment preferred.
Opportunity for professional growth and development.
An EOE/ Veterans/Disabled Employer: If you need accommodation to apply due to a disability or protected veteran status, please contact HR at 617-423-7000, ext. 3772.