Reservations Specialist at Jeeves by Vacasa - Vacasa

Why Vacasa

Jeeves by Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes. The right candidate for this role will have a passion for hospitality, a customer first mentality, and a "can-do" attitude. Jeeves by Vacasa sets the standard for vacation rentals by offering hotel style amenities, 24/7 service, concierge, and personalized experiences. Jeeves guidelines also require most homes to have updated or new interiors, fully equipped kitchens, washer/dryers, private pools, and resort access for the most popular resorts in the Orlando area. At the end of the day, owner and guest experience is what matters and anything we can do to help make it a POSITIVE one is what we do!

What we're looking for

Vacasa is seeking specialists who have the gift of revealing and understanding the needs of our guests.  Our reservations specialists will be conscientious of each vacation they are helping our guests plan. This customer-centric position includes a great deal of email/phone contact with regular introductions to new technology. Candidates must have the ability to coordinate many tasks simultaneously, be flexible and energetic, and enjoy working in an entrepreneurial environment. 

Compensation

• $16 / hour 
• More benefits and company perks information below

What you'll do

• Create first impressions of our brand while building relationships with our guests.
• Be responsible for taking incoming phone calls, making outbound calls, and responding to emails and chats on a daily basis.
• Collect and process payments for reservations.
• Communicate internally with our team and field staff as needed.
• Other duties, as assigned.

Skills and Position Requirements

• Tech savvy - Knowledgeable and enthusiastic about basic and advanced technology
• Exceptional communication skills - verbal and written
• Efficient time management
• Encouraging and positive attitude
• Team player
• Willingness to learn
• Strong desire to grow
• Attention to detail

Work Experience 

• Previous experience in sales and/or business development a plus
• Previous hospitality industry related experience and bilingual skills preferred, but are not required

Work Environment and Physical Demands

• Availability to work Sunday through Saturday, early mornings and evenings as needed. 
• Occasional need to perform housekeeping and/or inspection duties
• Ability to stand, sit, and walk for an extended period of time
  • Reach overhead and below the waist 
  • Regularly push, pull, and lift up to 25 pounds
  • Occasionally lift or move up to 50 pounds 
  • Bend, stoop, squat, kneel, and twist 
• Ability to use hands to finger, handle or feel, and reach with hands and arms
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

What you'll get

• Health/dental/vision insurance—100% coverage option based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute 
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid vacation & sick days
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts 
• All the equipment you'll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. 

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.