Reservationist - Aman

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners – taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

THis position is located at our property AMANGIRI in Canyon Point, Utah, USA

The Reservationist is responsible for handling all reservations accurately and to standard to ensure guest satisfaction throughout the life cycle of the guest.

• Satisfying guest needs and exceeding their expectations by projecting a positive hotel image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs
• Handling inbound/outbound reservation inquires including new, modifications, cancellations, and billing to describe advanced deposit payments and refunds as required
• Inform Aman offices of upcoming bookings as needed, i.e. Private Office
• Ensuring proper follow up to guest concerns and sharing and disseminating pertinent guest information to appropriate departments or managers
• Call Compliance and Quality
  • Answering and guiding all phone calls in a friendly and prompt manner
  • Maintaining a measurable call score average of 90% or higher
  • Ensuring all forthcoming guest’s information is obtained and communicated during their initial conversation
  • Recording guest history and updating respective databases
  • Staying abreast of all resort offerings and aware of upsell opportunities

• Becoming familiar and complying with all internal/external Amangiri policies and procedures.
• Keeping clean and organized work area in addition to adhering to our grooming standards to maintain a neat appearance
• Performing other duties as assigned by management

• Knowledge of Opera System is preferred
• Two years of previous reservations or administrative experience is preferred
• Must be familiar with working a full shift in an office environment
• Must have demonstrated professional communication both on the phone, written and in person
• Must already have work authorization in United States