Research Analyst II - FedEx Corporation
Lebanon, TN
About the Job
Location:
Eastgate Blvd.
L1st Shift M-TH 5a-3:30p $22.00/hr.ebanon, TN
General Summary….
The Analyst, Research II is responsible for utilizing R-Log or designated WMS in conjunction with all available systems/data bases to reconcile discrepancies and escalates throughout the business so they can be processed. The resolving of discrepancies is to be done in a timely fashion in order to meet SLA metrics for time in the facility.
This position will be responsible for…..
- Research and resolve discrepancies and escalations accurately using all available resources.
- Provide reports to Supervisor detailing errors, improper scans and misses by shift to drive accountability.
- Maintain the flow of product by resolving them in FIFO or Prioritization order.
- Communicate resolution and completion of prioritized orders to the customer and management.
- Communicate repetitive errors and problems to the Inventory Control Manager.
- Assist in determining root causes of the discrepancies or SLA misses along with recommendations to prevent them, and report that information to the Operations Manager and Customer.
- Maintain a good relationship with accounts by responding to all inquiries in a courteous and efficient manner.
- Report feedback to management, including any signs of dissatisfaction.
- Implement and promote continuous improvement warehouse and inventory functions utilizing established quality processes (ISO, account, etc) and through active participation in High Performance Work Teams.
- Understand and meet all customer quality goals.
- Participate in quality programs and quality project teams.
- Make recommendations and/or lead projects regarding continuous improvement of department work processes and operating procedures.
- Perform other duties as assigned.
You might be a greatfit if….
Education/Experience
- Highschool diploma or GED and 1-4 years of relevant experience.
- Atleast 1 year of warehouse experience including computer skills.
- Effectivecommunication and PC skills required.
- Customerservice driven.
- Strongteam player.
- Leadershipskills.
- Strongproblem solving and communication skills.
Physical/Cognitive Requirements
With orwithout accommodation:
- Ability to follow policies andprocedures.
- Ability to read, write and interpretinformation.
- Ability to add, subtract, multiply anddivide.
- Ability to use hands to finger, handle,or feel.
- Ability to sit/walk/stand for up to 8hours per day.
- Must possess visual acuity, i.e., close,distance, and color vision, depth perception and the ability to adjust focus.
FedEx Supply Chain is an equal opportunity employers. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
**Competitive Pay**: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
Pay Range: 20.48 (Min) - 29.67 (Mid) - 38.85 (Max) Hourly
Source : FedEx Corporation