Representative, Loan Admin Support - Carrington Mortgage Services, LLC

The Loan Administratvie Support Representative is responsible for providing support to the department and processing incoming correspondence and fulfilling loan document requests, accurate and timely to both internal and external customers. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sorts all incoming correspondence received internally and externally, performs an initial review, and distributes correspondence to applicable business units for handling.
• Reviews and sets up incidents within our workflow system from requests submitted by a borrower, a borrower's attorney, or internal business units on behalf of the borrower.
• Processes incoming and returned mail.
• Processes requests including, but not limited to, updating third party authorizations, processing name change requests, generating verifications of mortgages, and providing copies of loan documents.
• Completes a full review of Payoff Requests received and generates Payoff Statements compliant to the State and/or CFPB timeframe.
• Provides support to the department, including ordering supplies, preparing outgoing packages, copying, and scanning.
• Perform other duties and projects as assigned.

ESSENTIAL KNOWLEDGE, SKILLS & LICENSES:

• Knowledge of Microsoft Office Suite required

• Knowledge of relevant industry-specific software packages preferred

• Strong attention to detail and strong organizational skills

• Ability to interact with senior management

• Ability to make decisions that have significant impact on the department's credibility, operations, and services

• Ability to organize and prioritize own work schedule on short-term basis

• Strong math skills, balance and check results for accuracy

• Ability to compose letter
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly

EDUCATION AND/OR EXPERIENCE:

· High school diploma and some college required.

• One (1) to three (3) years of administrative experience in a professional environment.
• Financial services industry or loan servicing experience preferred.

Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States.

Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics and investor reporting - all while preserving home ownership and providing world-class servicing. We're always building our mortgage business with our customers in mind.

2100 East 196th Street, Westfield, IN, 46074, US