Representative II, Sales Customer Support - Pilot Company (SSC)

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Pay Rate $21.95 / hour

Responsibilities

• The Customer Service Representative handles customer inquiries, complaints, billing questions, and driver card issues via phone, email/ticketing system, and fax
• They provide solutions to the customer’s fleet needs by using their knowledge of our products and services
• Customer service reports to the Customer Service supervisor, and is based in Southern California
• Customer Inquiry Resolution- Responds to inquiries using knowledge of company’s product and services via phone, email, or fax
• Daily Average inbound call volume-40
• Adheres to work schedule and break times
• Must follow all policies and procedures, paying strict attention to customer notes and instructions issued by sales, credit, or management
• Is able to maintain a professional and courteous relationship with all departments and customers in contact
• Is able to multitask through multiple computer systems
• Is able to identify and prioritize work based on level of importance
• Communicates with management if any system/customer larger base issues should come up

Qualifications

• Has a sense of urgency and is able to identify such issues
• Is reliable and a good resource for special projects or conversions
• Minimum three years demonstrated customer service experience, preferably phone based
• Able to work various scheduled hours and overtime including evenings, weekends, and holidays as needed
• Proficient with Microsoft Outlook, Excel, Word and ability to learn new computer programs including in house systems
• Able to take On call at least once every 2 months and when required

This role is part of the SC Fuels team - a pilot company