Representative, Experience - Southwest - YMCA of Metro Denver
Denver, CO 80236
About the Job
POSITION SUMMARY
Under the direction of theExperience Director, the Representative will be point of contact for prospective new members, current members and guests. The incumbent will handle membership sales and administrative items while demonstrating enthusiasm to members and guests. The Representative works alongside the YMCA Center team to deliver world-class customer service and relationship building skills to create a welcoming environment at the YMCA. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA.
THE YMCA AS THE THIRD PLACE
To be the welcoming and transformative place - beyond work and home - where people feel most able to be their true selves; explore their purpose, dreams and goals; achieve health and wellness for their spirit, mind and body; connect with their community and feel a sense of belonging and possibilities like nowhere else.
ESSENTIAL FUNCTIONS
- Interdepartmental collaboration to ensure facility/programs are meeting member’s needs
- Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member
- Conducts membership tours, enrolls new members and processes/reviews member applications, including performing/reviewing data entry on all membership requests
- Assists Experience Director with member phone calls, emails, surveys and marketing efforts
- Assists members and participants with program registration, answers inquiries, including member concerns and provides information on membership and programs
- Circulates throughout the building to ensure safety of users and security of building
- May act as manager on duty if assigned
- Carry out daily tasks related directly to the position’s scope and responsibility
WORK ENVIRONMENT & PHYSICAL DEMANDS
Physical demands described here are representative of those needed to successfully perform the essential functions of this job; reasonable accommodation can be made to enable individuals with disabilities to perform essential functions
Regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
Frequently required to sit, reach and must be able to move around the work environment
Occasionally lift and/or move up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision, and focus
Noise level in the work environment is usually moderate
QUALIFICATIONS:
- Minimum age 18
- High school diploma or GED required
- Prefer 1+ years of relevant experience preferably in a YMCA or other nonprofit agency
- Prefer knowledge of, and previous experience with, diverse populations
- Must be adaptable, have high ownership and strong work ethic
- Commitment to shared accountability, teamwork, and creative leadership
- Demonstrate an ability to interact positively with people; perform several duties simultaneously and take the initiative to solve participant problems
- Understanding the mission and purpose of the YMCA and roles of volunteers and staff
- Must be able to work flexible hours including evenings, weekends, holidays as needed
- CPR and First Aid certifications required within 30 days of hire
FULL-TIME BENEFITS/COMPENSATION
- Health and Vision Care
- Dental
- Generous Retirement Contribution Options -Includes company contribution of 10% once eligibility is met
- Paid Time off
- Paid Sick Leave
- Paid Holidays
- Free Membership
- Program Discounts
- Employee Assistance Program
PART-TIME EMPLOYEE BENEFITS:
- Free individual membership
- Program discounts
- Generous Retirement Contribution Options -Includes company contribution of 10% once eligibility is met
- Employee Assistance Program
- Accrue 1 hour of paid sick leave for every 30 hours worked
- Paid Time off for those scheduled and working 20+ per week