Represen Consumer Affairs - PGT Innovations

Provides efficient and courteous response to consumer inquiries and complaints. Able to follow up manage cases from start to resolution by performing the following duties

Receives phone calls, letters and e-mail inquiries from consumers and responds following established procedures.

Researches, resolves and follows-up on consumer complaints by acting as liaison with other departments including Field Service, Marketing, Sales, Manufacturing, Shipping and Quality Systems.

Provides first level support for consumer escalations.

Escalates difficult complaints or inquiries to supervisor for assistance and/or handling.

Maintains records of consumer inquiries to provide necessary data to analyze the interests, concerns and issues of consumers. Creates reports as needed.

Responsibility for Showroom operation, including maintaining showroom appearance, keeping windows and doors clean, assuring that appropriate arrangements are made for any required maintenance.

Conducts consumer orientation and demonstrate the use of products.

Proactive follow-up with consumer leads given to dealers.

Requires in-depth knowledge of:

PGT products and parts with continual learning;

PGT procedures including shipping procedures, RMA’s, production releases and service orders;

Computer application for order entry and retrieval

Proficient in MicroSoft Office software (Word, Excel, Power Point, Outlook)

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.