Repossession Manager - Hankey Group External

Westlake Financial Services is the largest privately held auto finance company in the Nation.

We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicants and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people).

With 30% YOY growth and assets of 6.5 Billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial Services believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

This position is responsible for maintaining company policies and procedures related to managing repossession assignment handling, repossession vendor relationships, ensuring staff adherence to company policies regarding consumer interaction, assist in departmental policy procedure development, review and approval of repossession related invoices, and other data management and reporting support functions. The primary objective of this position is properly overseeing the timely and effective placement of repossession assignments, maintaining, and addressing company recovery performance with network of recovery agents nationwide, while maintaining full adherence to company policies with regard to consumer related interaction.

This position works closely with external entities including repossession associations, repossession agents, auto auctions, transporters, as well as internal departments as both a service provider and service recipient.

Being part of our repossession team means you are self-directed in work prioritization and will demonstrate sound decision-making ability across a broad scope of responsibilities. This is a productive team who upholds great pride and responsibility that their performance affects other functions and the company’s overall profitability. They perform their duties in accordance with Westlake policies and procedures, as well as State and federal regulations.

• Responsible for all aspects of pre- and post-repossession handling
• Responsible for monitoring and maintaining adherence to department’s service standards
• Responsible for monitoring and maintaining repossession recovery service standards
• Develop and implement processing improvements for better staff and department performance
• Train and direct staff for effective processing of department functions
• Assist with development, maintenance, and review of management reports
• Measure individual and team performance.
• Provide coaching and staff counseling on performance issues
• Provide market-based vehicle assessment for optimal transport / reconditioning / resale decisions

• Bachelor’s degree
• Previous auto finance, insurance, rental car or risk management experience.
• Strong Management experience - Previous supervisory or management experience required.
• Detail-oriented, ability to prioritize multiple responsibilities.
• Effective and professional verbal and written communication skills.
• Advanced PC skills; ability to work with multiple platforms.
• Familiarity with vehicle values, reconditioning cost / benefits, and wholesale remarketing channels desirable.
• Ability to interpret state-specific laws on repossession and sale notice requirements.
• Able to work using the following machine, equipment and software:
  • Oracle or other retail consumer servicing system.
  • Ability to write and decipher SQL queries (Oracle, MySQL, MS SQL Server)
  • Heavy Analytical skills
  • Recovery Database Network, AutoIMS, Manheim Market Report
  • Web navigation and/or web-based applications.
  • Personal computer; Microsoft applications – Outlook, Excel, Word.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

• $70,000 to $100,000 per year
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.