Replenishment Inventory Clerk - Wheeler Staffing Partners

Wheeler Staffing Partners is hiring a Replenishment Inventory Clerk with a leading dairy manufacturing client in Dallas, TX. This position is responsible for performing a variety of customer service-related responsibilities according to established policies and procedures. Primary responsibilities include analyzing orders suggested through the replenishment system accurately and promptly. Applicants  must be organized, detail-oriented, analytical, and possess strong communication skills (both verbal and written). Experience working with store-level replenishment, CRP, customer service, and/or shared services environment is essential. This is an on-site role with the potential to move to a hybrid schedule.
Job Responsibilities:

• Maintain sales and returns at optimum levels
• Minimize out-of-stock items
• Continually evaluate shipping multiples and safety stocks
• Work with the sales department during store promotions
• Maintain call desk (on screen) and process all missing orders daily
• Communicate with customers or BU team members as needed via phone, fax, or email
• Work together with the sales and distribution team on setting up new customers
• Maintain extensive Excel spreadsheets for weekly and monthly reports
• Knowledgeable about the Company's products, and programs and proficient in the use of systems utilized to manage customer accounts
• Use de-escalation techniques to provide satisfactory resolution to issues presented by displeased customers
• Multi-task in a busy office setting
• 40+ hour work week may be required
• Perform other duties or special projects as requested by management

Job Requirements:

• High School Diploma or GED equivalent required
• Bachelor’ degree in business, accounting, or other related fields would be valuable
• Previous experience in the area of customer service in a customer service environment preferred
• 2-3 years of experience in store-level replenishment or CRP preferred
• Strong analytical and problem-solving skills
• Exhibit a caring, professional, and enthusiastic demeanor when speaking with internal and external customers
• Possess advanced phone etiquette, problem resolution, and customer service skills
• Previous work experience supporting multiple locations, products, and customers preferred
• Must have the ability to perform at a high level in a fast-paced environment
• Applicant must possess the ability to listen, communicate (written and verbal), excellent grammar, spelling, and proofreading skills, and follow-up effectively with all staffing levels and clients/customers. Bilingual communication skills are a plus
• Intermediate knowledge of all Microsoft Office applications including but not limited to Word, Excel, Outlook, and PowerPoint

WSP specializes in filling your company’s contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.