Repairs & Customs Design Coordinator (Fine Jewelry) - The Caza Collective, LLC 2510

Our client is a family-owned jewelry business with a longstanding heritage of craftsmanship and creativity. Rooted in a deep appreciation for the artistry and emotional significance of fine jewelry, the company specializes in creating meaningful pieces that connect clients to cherished memories and personal milestones. As a women-owned brand, the business combines a strong commitment to quality with a passion for innovation, offering a curated blend of timeless design and modern elegance. Their mission is to help clients discover pieces that feel uniquely personal and become treasured parts of their story.

THE ROLE
The Repairs & Custom Design Coordinator is a highly organized and detail-oriented professional who plays a critical role within the production team. Reporting to the Production Director, this role is responsible for managing all repair and custom design processes while ensuring exceptional customer service standards are maintained. The coordinator oversees repair workflows, prepares accurate estimates, collaborates with jewelers, and facilitates seamless communication with clients and the sales team. With services accounting for 30-35% of daily traffic, this position requires strong organizational skills, attention to detail, and extensive knowledge of jewelry repair, custom design, and gemstone handling. A proactive approach and excellent communication abilities are essential for success in this dynamic and fast-paced role.

ESSENTIAL JOB RESPONSIBILITIES
Repair Processing:

• Oversee and manage the entire repair process, from intake to completion, ensuring all jobs are handled with precision and efficiency.
• Process incoming repair requests daily, reviewing for accuracy and documenting materials, authenticity, and repair needs in the system.
• Coordinate repair tasks by assigning them to jewelers or external vendors, sourcing necessary materials, and monitoring associated costs.
• Conduct quality checks on completed repairs to ensure they meet high standards before preparing items for customer pick-up.
• Handle a wide range of services, including simple cleanings, routine maintenance, complex repairs, and restyling projects.
• Maintain consistent and clear communication with customers by providing updates, estimates, and timelines to deliver a seamless client experience.
• Manage insurance claims from start to finish, acting as the primary liaison between customers and insurers to ensure smooth resolution.

Custom Orders & Restyle Projects:

• Collaborate with the sales team to generate quotes and finalize designs for custom and restyle projects.
• Oversee supply and gemstone ordering for projects and ensure timely job completion.
• Perform quality control on completed pieces and document notable projects for marketing purposes.
• Convert completed jobs into product SKUs with accurate pricing information.

Gemstone & Gold Management:

• Manage inventory of gemstones and ensure proper handling of short- and long-term memos.
• Process gold trade-ins and scrap value management, ensuring accurate inventory tracking.

Administrative Support:

• Answer customer inquiries and direct opportunities to the appropriate team members.
• Maintain accurate inventory, manage returns, and conduct regular audits as needed.

Inventory Loss & Prevention:

• Adhere to all security procedures and actively identify potential risks.

Professionalism & Communication:

• Exhibit professionalism in all interactions, following company standards and dress codes.
• Communicate effectively with customers, vendors, and team members, maintaining a positive and solution-oriented attitude.

EXPERIENCE & EDUCATION

Experience:

• 2-3 years' experience in fine jewelry, including repairs, stones, and materials.
• Experience working closely with jewelers in a production or service environment.
• Proven ability to handle high-volume repair and service operations with accuracy and efficiency.
• Excellent communication and customer service skills to manage direct client interactions and team collaboration.

Education:

• High school diploma or GED required.
• Preferred: Graduate Gemologist (GG) from the Gemological Institute of America (GIA) or GemA FGA.

Technical Skills:

• Proficiency with jewelry inventory systems (e.g., Edge, Asana) and repair processes is a plus.

Key Attributes:

• A proactive learner with a genuine interest in developing their skills and growing within the role over time.
• A willingness to be mentored and shaped into a key contributor, with a long-term commitment to the company.

WORKING CONDITIONS/ENVIRONMENT

• Work Location: Onsite in New York, NY.
• Workdays & Hours:
  • Tuesday – Friday: Core hours 11:00am – 7:00pm
  • Saturday: Core hours 11:00am – 6:00pm

COMPENSATION & BENEFITS

• Compensation: Hourly pay ranging from $31.25 to $36.06, commensurate with experience.
• Paid Vacation: Generous vacation policy to ensure time for relaxation and rejuvenation.
• Health, Dental, & Vision Insurance: Comprehensive coverage to support your health and well-being.
• Employee Discount: Access to exclusive discounts on jewelry.
• Holiday Closures: Observance of major federal holidays, including Presidents Day, Martin Luther King Jr. Day, Memorial Day, Labor Day, and Juneteenth.

WHY JOIN?
This is an opportunity to be part of a renowned luxury jewelry retailer dedicated to creating memorable client experiences. As an Assistant Sales Manager, you will play a pivotal role in shaping the sales team and contributing to the company's success. We invite you to bring your expertise, leadership, and passion for fine jewelry to this dynamic role.

Our client is an equal opportunity employer, fostering creativity and inclusivity in all they do.
This role requires U.S. work authorization, as it is based in the United States. Please be advised that sponsorship for employment visas is not available through The CAZA Collective or our clients.