Repair Technician - Twin Cities Siding Professionals

LOCATION: Onsite in Eden Prairie, MN

ABOUT US: Every once in a while, you find a company that does everything right and is willing to stand up and proudly make real promises. Twin Cities Siding Professionals is that kind of company. We're the kind of company that makes you feel comfortable and secure in your decision. Our customers demand that we use only high quality products like James Hardie siding, Marvin windows, and GAF roofing.

Excellence is our BRAND. We passionately pursue excellence in everything we do, delivering unprecedented service. If you are someone who cares about uncompromising quality and continuous innovation along with exceptional client service, we are looking for you to join our amazing team. Are you an energetic, positive, proactive person who enjoys supporting a team in their strategic leadership and growth of the organization?

Responsibilities for Field Service Technician

• Customer Engagement: Meet with customers and utilize an iPad to assess the scope of work and identify necessary materials for thorough repairs.

• Product Installation and Testing: Install new products and conduct tests to ensure optimal functionality.

• Client Education: Educate clients on the proper use and maintenance of their home systems and equipment.

• Maintenance and Support: Provide routine maintenance and exceptional customer support, addressing any inquiries or concerns.

• Problem Diagnosis and Solutions: Diagnose equipment issues and develop effective solutions for repairs.

• Parts Ordering: Order any necessary parts for repairs to ensure timely service.

• Documentation: Complete detailed reports and maintain accurate records of all services performed.

• Issue Explanation: Clearly explain equipment issues and repair processes to customers, ensuring they understand the necessary steps.

• Relationship Building: Build and maintain strong relationships with customers to enhance their experience and satisfaction.

• Proactive Inspections: Utilize the Inspection Report process to proactively identify and address potential issues.

• Inventory Management: Maintain an accurate account of all materials and equipment on hand.

• Contract Coordination: Collaborate with the Production Specialist to prepare contracts for customers.

• Service Promotion: Explain the benefits of subscription services to homeowners to enhance customer loyalty.

• Customer Interaction: Provide peace of mind with every customer interaction, ensuring a positive experience.

Qualifications:

• Technical Skills: Proven ability to install, repair, service, test, and troubleshoot various equipment.

• Flexibility: Willingness to work flexible hours and adapt to changing schedules.

• Communication Skills: Excellent communication, interpersonal, and diagnostic skills to effectively interact with customers.

• Equipment Knowledge: Strong working knowledge of the equipment required for the job.

• Independence: Ability to work independently with minimal supervision.

• Physical Requirements: Must meet the physical demands of the job, including bending, lifting heavy equipment, and working in confined spaces.

• Transportation: Valid driver's license and reliable transportation are required.

• Time Management: Ability to effectively manage time and prioritize tasks to ensure timely service delivery.

Twin Cities Siding Professionals seeks to safeguard its employees, customers, and others while conducting company business. Following a conditional offer of employment, all applicants who are offered employment with TCSP will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation and motor vehicle report conducted in accordance with Company policies and all applicable laws. Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with TCSP's Equal Employment Opportunity Policy.