Repair Performance Specialist - Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Responsible for supporting proper vehicle estimation on Rivian vehicles. This role will require high levels of energy and initiative, independent judgement and cross-team collaboration.  Must be able to complete projects in a compressed timeline. 

• Assist Rivian 3P Service and Collision programs to  ensure accuracy of data shared between all key stakeholders
• Investigate, research and answer inquiries from Certified Collision Centers, Insurance Companies, and Internal stakeholders for proper repair planning and estimating
• Verify repair methodologies in estimating platforms while working internal teams for validation processes
• Analyze historical repair data, industry trends, and pricing structures to ensure precise and reliable resolutions
• Verify and validate repair costs related to various scenarios, including due bills, internal damage, and PDI (Pre-Delivery Inspection) findings
• Partner with Service Centers, Delivery Operations, Vehicle Operations, and Internal Fleet teams to bridge repair approvals and rejections
• Assist with damage disclosures for transparency and compliance
• Establish workflows to streamline repair reviews and approvals
• Develop scalable processes to be adopted across all Service Centers
• Utilize claim software for claims and internal repairs
• Support 3P business and user account management

• 5+ years experience in collision repair planning / estimation of passenger vehicles. Heavy Duty vehicle estimation experience a plus
• 3+ years experience with computerized estimating systems (Audatex, CCC, Mitchell, etc)
• Experience researching OEM repair information to identify proper steps for accurate repair estimates
• Effectively handle multiple priorities, organize workload, and meet project deadlines
• Strong analytical and problem-solving skills.
• Ability to work independently, accurately, and effectively in performing task or duties as assigned to completion
• Professional demeanor, strong communication, writing and presentation skills
• Familiarity with Google Suite
• Able to work efficiently under high amount of work/stress
• Travel required when necessary
• Willingness to work in a strong cross functional environment
• Ability to manage multiple projects across varying geographic locations simultaneously
• Appropriate interpersonal styles and communication methods to work effectively with internal and external partners. 

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

Please note that we are currently not accepting applications from third party application services.