Repair Coordinator II at The Fountain Group

Job Description:

• Pay is $22 per hour.
• 3- month assignment that will extend up to 2 years based on performance.
• Onsite role (8:30am- 5:00pm Monday – Friday).
• The Federal Technical Center (FTC) is the premier subscriber depot dedicated to providing world-class subscriber service to the U.S. Federal Government Market Division customer base.
• The scope of this position is to bill, package and ship customer two-way radio communication devices for service in a Depot environment.
• Individual must be goal oriented, self-motivated, and able to manage all tasks with a high degree of accuracy and attention to detail.
• Possess a desire to ensure timely processing of activities for total customer satisfaction with a focus on service level, ISO9001, and organizational objectives.
• Ability to interface with all FTC teams, Service Arms, and Customer base with assertiveness and a positive attitude.
• Experience with billing, packaging, and shipping of customer owned equipment.
• Ability to multitask and maintain attention to detail is a must to ensure timely processing of activity and Customer Satisfaction.
• Excellent written and oral skills are critical.
• Strong organizational and prioritization skills are required.
• Ability to work well in a team environment, with ability to demonstrate professionalism with all responsibilities.
• Must possess strong computer skills, phone skills, the ability to take direction and work with superiors, take initiative and drive for results.
• Must be flexible and have the ability to maintain a positive attitude while managing a heavy workload. During peak times, overtime may be available.

Qualifications:

• Ability to type a minimum of 30 wpm.
• Strong written and verbal communication skills.
• Strong organizational skills and ability to handle multiple tasks.
• Ability to address challenges associated with service level cycle time with all levels of FTC personnel,
• Ability to work successfully in a fast-paced environment under time constraints to achieve customer service level cycle time requirements and business objectives.
• Strong working knowledge of Google Suites/ excel.
• Ability to master the FTC’s Service Operating System.
• Accountability for work and actions.
• Ability to maintain a positive attitude, especially during stressful situations.
• Ability to be individual contributor and team player.
• Ability to work and make decisions with minimal supervision.
• Ability to lift at least 30 lbs.