Repair & Calibration Service Technician - Fortive Corporation

Job Purpose



Alignment and Condition Monitoring instruments require correct maintenance, care and calibration at specific intervals to achieve the highest possible measurement reliability and accuracy. Our goal is to improve accessories/calibration/training sales and service growth in the US, linked to our products and solutions.

Primary Responsibilities

The role is responsible for customer care through technical support, inspection, calibration and contributing to the service revenue. You are responsible for managing incoming and outgoing service requests covering the calibration, inspection and repair of Alignment and Condition Monitoring equipment as well as developing service growth, with a proactive approach to customers.

Technical



+ Fully inspect and test instruments returned from customers and end users.



+ Correctly and accurately calibrate the units.



+ Manage all assets – booking in, traceability records, logistics and product shipping.



+ Effectively resolve application and technical questions for Fluke Reliability customers.



+ Manage the Service Engineers and hire equipment



+ Maintain stores and inventory levels.



+ Assist in organizing and maintaining the workshop according to health & safety regulations and ensure that all processes carried out are in accordance with our QA and ISO 9001.



+ Help drive continuous improvement within department and Health & Safety procedures.



Commercial



+ Proactively contact customers and actively manage reminder programs to drive revenue.



+ Own customer satisfaction and ensure we deliver excellence in customer service.



+ Utilize and maintain Fluke’s CRM system (Salesforce) to report, monitor and understand gaps to service targets, then take corrective actions.



+ Analyze and manage productivity, make recommendation and process improvements.



+ Answer customers request, perform and send quotations.



+ Assist the sales coordinator with ordering and invoicing management.



General



+ Undertake all other reasonable tasks which will ensure the smooth and efficient running of the business, together with other team members.



+ Assist in any other areas of the company business which is considered necessary



+ Demonstrate excellent customer focus with both external customers and other Fluke entities, ensuring a smart and professional company image is maintained.



+ Ability to work on own initiatives with a can-do attitude to ensure the smooth running of the calibration department.



+ Must be able to prioritize workload to meet deadlines required by the business.



Qualifications:



+ Engineering qualifications, Business Administration, or equivalent experience is required.



+ Excellent communications skills (verbal and written) required; must be able to interact with and convince both internal and external customers.



+ Experience with a customer facing sales role, marketing, product planning or product management experience would be desirable.



+ Strong knowledge of database management, reporting, analysis needed with excellent PC skills.





Experience with industrial products, sales, and training preferred.



This is a safety sensitive position. We conduct preemployment drug tests after a conditional offer letter is extended, including testing for THC.


Fortive Corporation Overview



Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.




We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.




We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.




At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.




At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.




At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.




Fortive: For you, for us, for growth.




Ready to move your career forward? Find out more at careers.fortive.com (https://stgfortive.taleo.net/enterprise/careers.fortive.com) .


Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.



A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.


We Are an Equal Opportunity Employer


Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.