Rep Customer Service - Transdev

We are looking for a part-time, bilingual Reservationist (CSR) to intercept pre-qualified customer calls and schedule transportation for OmniAccess, the ADA paratransit provider for SW San Bernardino County.  We are seeking friendly, customer service-oriented people who are dedicated to safety and customer care to make reservations for our customers. If you are helpful, friendly, and safety-conscious with a customer service background, we have the right career path for you!

Job Purpose or Scope

Provides quality customer service to customers by phone or in person. Performs some or all of the responsibilities below:

Our Reservationists will enjoy: • $16.50/ HR • Team-oriented Environment

Major Responsibilities

Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor. • Follows and explains policy and procedure as outlined in operations and procedures manuals. • Treats each customer/caller with courtesy, dignity, and respect privacy. • Meets or exceeds established performance requirements. • Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals. • Documents trip authorization according to procedures. • Remains knowledgeable of all policies and procedure changes. • Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor. • Repeats all information back to the customer to verify accuracy in the reservation > All other duties as assigned.

Minimum Education & Certifications Required • High school diploma or equivalent Minimum Experience & Skills Required • Able to operate a computer • Complete any training requirements • Communicate clearly in English • Able to operate standard telephone system • Exercise business telephone etiquette.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

Job Category: Operations Support

Job Type: Part-time