Rental Operations Branch Manager at Wagner CAT

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Branch Manager is responsible for the efficient and profitable operation of the assigned branch in a manner that reflects the company’s vision of working as “One Professional Team.”  This position is expected to advise and make recommendations to the Regional Operations Manager with respect to the best interests of the company.  Duties include all areas of running an independent business: personnel management, budget establishment and compliance, policy enforcement, and operations effectiveness.

Pay rate: $74,515.66- $102,116.01 annually.
Pay rate is dependent upon education and experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Create and maintain reports requested by the Regional Operations or Operations Manager
• Plan and monitor annual budget; make note of any special circumstances that may create a budget variance
• Ensure all departments are maintaining their responsibilities (Rental Counter, Service Department, Sale and Rental Department, etc.)
• Submit payroll information on a timely basis to ensure employees are paid as scheduled
• Supervises store purchases and processes A/P documents to ensure timely payment to vendors
• Closely supervise store purchases and process A/P documents to ensure timely payment to vendors
• Establishes processes with store employees that support safe and profitable operations
• Develop and coordinate effective work schedules for all areas of the branch to allow for the efficient operations of the branch and to accommodate emergency requests
• Create, review and maintain immediate and long term plans for proper resource utilization (facility, tooling and equipment)
• Develop a climate of “Safety First” by modeling and enforcing all safety procedures
• Set the model of professionalism by establishing good housekeeping procedures and paying attention to personal appearance
• Build strong relationships with field and office personnel, as well as with outside customers and vendors
• Set the model of integrity by following through with commitments, being concerned for the welfare of your employees and establishing a high level of trust with customers, vendors and employees
• Establish regular meetings with key personnel, such as Shop Coordinator, Rental Reps, etc. Also establish regular meeting times with entire branch to provide status reports and to keep the lines of communication open
• Be available as a coach and a mentor to your employees to help build a strong team
• Learn and thoroughly understand the products and services provided by Wagner Rents
• Communicate product and service information with customers in an effort to promote sales
• Review and ensure that warranty issues in the best interest of the company
• Increase your product knowledge so you can serve as a valuable resource to everyone in your branch
• Other duties as assigned by manager

Supervisory Responsibilities:

• Consult with Regional Operations Manager to reach agreement on annual departmental objectives, budgetary guidelines, customer service levels and relevant personnel activities
• Hire, train and direct an effective workforce that promotes high productivity while building a team that supports our company’s Statement of Purpose and Principles in Practice
• Conducts performance reviews and makes salary adjustment recommendations
• Ensure employees are using company P-card responsibly
• Ensure tools and supplies are being procured and used in the most effective manner
• Review business reports and respond accordingly (Open PO’s / Open Workorders / etc)
• Attend training regularly – this sends a strong message to your staff that learning is a continual process and everyone needs to work on their personal and professional development

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Must be skilled at seeking out input from and reaching an agreement with other key managers
• Basic knowledge of Microsoft Outlook
• Intermediate knowledge of Microsoft Excel and PowerPoint
• Intermediate knowledge of DBS, CRM/Sales Link, and ET/SIS/SIS Web/STW
• Advanced knowledge of Microsoft Word
• Advanced knowledge of Wynne

Work Environment:

• Noise: Moderate
• Indoors and Outdoors 

Travel Requirements:

• Up to 25% 

Required Education and Experience:

• High School Diploma or GED
• Bachelor’s degree in Business, Management, or other relevant degree preferred
• 5+ years’ experience in a heavy equipment/agriculture equipment dealership at a level of responsibility which includes management of sales, rental, and product support operations
• 5+ years supervisory/management experience
• 5+ years administrative/clerical experience
• 3-5 years customer service experience
• 3-5 years sales experience
• 3-5 years technical or mechanical experience (machine service/maintenance)

Additional Eligibility Requirements:

• Valid Driver’s License
• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer