Rental Coordinator - Stowers Machinery Corporation

JOB PROFILE

The Rental Coordinator position is responsible for providing administrative support to the Cat Rental Store with the coordination and processing of rental sales.  Reporting to the Cat Rental Store Manager, the position will work closely with the Rental Asset Manager, assist Rental Sales Representatives with rental transactions and orders, including customer contacts, pricing, inventory availability, coordination of transportation/shipping, and service requests.  Rents equipment/attachments and sell accessories at the rental counter or by phone.

BASIC REQUIREMENTS

• A minimum of 3 years of relevant experience required.
• College degree (business, sales, construction) preferred.
• Accepts responsibility for mistakes or problems.  Maintains “ownership” of assigned tasks.  Respects Company assets.
• Must be dependable.  Consistently arrives at work on time when scheduled, fully ready to work.
• Understands and remembers all written and verbal instructions.  Carries out instructions accurately.
• Deals with adversity in a professional manner.  Works effectively with co-workers, sharing credit when appropriate.
• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Uses personal and company tools/resources effectively.  Demonstrates troubleshooting aptitude by thinking through problems.
• Proficient in the use of basic Microsoft applications, Lotus Notes, Web-browsers, and must be able to develop functional ability in the use of proprietary software.

RESPONSIBILITIES

Candidates must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Reconcile electronic charge transactions.
• Answer telephone and direct calls to correct individuals or departments.
• Assist with customers when necessary.
• Develop sales proposals and/or presentations from customer inquiries.
• Maintain adequate product knowledge of equipment & Allied products.
• Research equipment, parts, or Allied products to meet specialized customer requirements.
• Respond to customer inquiries regarding equipment & Allies products.
• Schedule, dispatch, and route vehicles for the transport of equipment and Allied products.
• Support sales staff demonstration and sales agreements.
• Coordinate with shop staff regarding repair status and availability of equipment.

Safety

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Customer Satisfaction

• Respond to all customer requests in a professional and courteous, timely, and responsive manner.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. 

Business

• Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality. 
• Attend and participate in all meetings, trainings, and activities as required. 
• Adhere to all Company policies and departmental procedures and rules. 
• All other duties as assigned.

Work Conditions

• Maintain a clean, safe working environment.
• Communicate effectively, verbally, and in writing. 
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines. 
• Must be able to work independently and/or with others in a team environment. 
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State. 

Physical Requirements

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 
• Able to lift 20-75 pounds occasionally.

Stowers Machinery is fortunate to have served East Tennessee since 1960.  East Tennessee is a great place to live, to work and to raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial.  And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.