RENO Engineer - MMC Group
Norfolk, VA
About the Job
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
The support service provides network engineer(s) to serve as on-site support resource(s) for the Customer. The on-site engineer can support network verification activities, and following turn-up of the network provide day-to-day fault management support of the client's ribbon-based network. In addition, the on-site engineer can assist in managing the day-to-day process of integrating and implementing new elements of the ribbon-based network.
The resident engineer(s) work jointly with customer's personnel in the following activities:
- Network verification.
- Support of Trunk Provisioning.
- Provide on-site fault management of the network.
- Installation of new software releases
- Provide informal customer training.
- Support Customer self-sufficiency transition plan.
- Technical escalation support
Requirements:
This position requires direct interaction with customers, peers, engineering, and sales. This position requires in-depth troubleshooting techniques and fault isolation skills. The person should have in-depth knowledge of Linux, Perl Scripting and Voice Over IP Telephony Architecture and Protocols. In addition, experience with industry standard test and analysis tools (Wireshark, IP Softphones, SIP test tools) is a requirement. The job requires that the individual be able to recreate and isolate customer issues in their particular realm of expertise while working autonomously and with peers.
This position requires:
- SIP, H.323, Telephony Routing Translations skill, Security Protocol knowledge, and an in-depth knowledge of signaling protocol standards and usage.
- Experience with Diameter routing and SS7 STP's is a plus.
- Experience with SalesForce, JIRA and Webex applications
- Ability to build and maintain strong customer service relationships.
- Excellent spoken and written English language skills so being able to converse technically and at a basic level at both an operations and management level both internally and externally.
- Ability to lead and drive problems to the appropriate timely conclusion in effort to resolve and contain customer issues.
- Ability to be a strong team member, build relationships with colleagues and set the example by eager participation.
- Document issues and produce records appropriate for customer and management for Incident Status Reports
- Strong organizational and time management skills.
- Ability to produce technical documentation as required for customer and internal use.
- Ability to work flexibly, due to shifted working hours.
- Ability to travel internationally at short notice as and when required.
- Holds a current driving license.
- BS/MS in Telecommunications/Computer Science or equivalent with a minimum of 8+ years of experience in a technical customer support or professional services role.
Customer Resident Engineer Functional Requirements:
- Position requires direct interaction with customers, peers, engineering, and sales.
- Experience with in-depth troubleshooting techniques and fault isolation skills with Ribbon PSX, PSX SWe, EMS, SBC SWe, SBC 7000, and SBC 5400 products.
- Support product software upgrades on customer lab and production installed base of client products (PSX/EMS/SBC) and future products.
- Support customer in resolving technical issues that arise between Client's SBCs and Customer's home grown SIPREC Recording Server (SRS).
- Identify, open, and manage technical support cases for any client products deployed in the customer network in a timely and efficient manner.
- Be the Customer's advocate for escalating product issues back into product support and product management.
- Engage technical support and R&D as required in addressing product issues including secured remote access to products, product log captures configuration changes, test case execution and analysis.
- Review all client products/solutions technical bulletins plus software release notes and proactively recommend options to address any impacts to the customer's deployed base.
- Engage with Client's Professional Services as required to review and approve network extension and support ongoing product deployment in the Customer network.
- Make recommendations for best practices on deploying and upgrading products to minimize impact to the customer network.
- Author design/architecture documentation to configure, test and deploy service/feature to production as assigned by customer.
- Participate in project calls from the Planning and Design stages thru Production deployment for customer assigned projects.
- Develop in depth knowledge and understanding of the customers network and architectural interfacing with elements up and downstream from client's elements.
- Provide full design support of the authored design through testing phase in the lab as well as FFA testing and production deployment/rollout.
- Provide full design support of three customer production networks and address production issues via design workaround or design modifications as required.
- Support customer in a Systems Engineer role responsible for design interaction and expert advice with other elements interacting w/client's elements.
Source : MMC Group