Remote Support Engineer - Frontier Technology Inc.

FTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things; no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you. This person will support customers  based out of our Ventura Office.

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Responsible for use of company or own vehicle for transportation of company equipment to and from various customer locations.

• 1 - 5 years' experience in IT, customer service, or other related fields
• Ability to communicate clearly and concisely. Excellent written communication skills are essential to success.
• Familiarity with the following hardware/software platforms:
• Windows Server Platform
• Microsoft Active Directory Platform
• Microsoft Active Directory Platform
• Microsoft SharePoint Server
• VMware / Hyper-V Virtualization Platform
• Microsoft Office Applications
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

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