Remote Support Engineer - DaVinci Digital

Are you passionate about solving complex IT problems and providing exceptional service? Do you have experience with cloud platforms, networking, and systems administration? Have you been looking to combine those technical skills in a role where you can make a meaningful impact for clients?

Well, you’re in the right place! DaVinci Digital is hiring a Remote Support Engineer to join our team!

Key Details:

• Pay: $75,000 - $85,000/year DOE
• Location: Remote in the United States
• Travel: Minimal travel across the East Coast; approx. 1-2 days/month
• Schedule: Full-time, Monday – Friday (8 a.m. - 5 p.m. Eastern Time)
• Benefits: 100% employer-paid health insurance (for employee-only premium), 401(k) Retirement Plan, and Flexible Paid Time Off

Who We Are: DaVinci Digital is an IT service provider founded in 1994 in Southeast Portland, committed to delivering flexible, people-first technology solutions. Our company prioritizes transparency, ensuring clients always know what to expect, and fosters a work environment that values work-life balance and mutual respect. With a history of creating simple, elegant solutions, DaVinci Digital is dedicated to empowering businesses through technology while maintaining strong, supportive relationships with clients and employees alike. Our company values drive our commitment to both client success and community engagement. 

Want to learn more? Check out our website: https://davincid.com/ 

Who You Are: You are a technical expert with a strong focus on customer service. You thrive in a fast-paced environment, resolving complex issues and offering proactive solutions. With excellent communication skills, you understand the importance of explaining technical details in an easy-to-understand way and enjoy collaborating with clients and team members to ensure successful outcomes. You have a strong problem-solving mindset and can work independently or as part of a team.

Additional qualifications include:

• Five (5) years of experience in an IT consulting/MSP role or seven (7) years of experience as a junior system administrator/tech support.
• Bachelor’s degree in computer science, software engineering, IT, or similar field preferred or equivalent experience.
• Microsoft Azure or 365 certifications are preferred.
• Ability to pass a pre-employment background check and drug screening.
• Skilled in troubleshooting, configuring, and maintaining servers, workstations, and cloud services
• Ability to manage time effectively and prioritize tasks based on urgency
• High attention to detail and commitment to high-quality service standards

What You’ll Do: As a Remote Support Engineer, your primary responsibility will be managing and resolving service tickets for our clients. You'll troubleshoot and resolve technical issues related to servers, networks, workstations, and cloud services. You'll also collaborate with other team members to provide technical leadership and support in client consultations, project scoping, and implementation as needed. Please note this role is specifically for the 8 a.m. - 5 p.m. Eastern Time Zone work shift so we can provide coverage to our East Coast and Central-time clients.

Additional responsibilities include, but are not limited to:

• Resolve technical support tickets, including server performance, network connectivity, and cloud service issues.
• Assist as needed in client-facing projects
• Troubleshoot and manage cloud security, proactively ensuring protection.
• Provide feedback and technical advice to the client account management team.

Disclosure Statements:

Applicants have rights under Federal Employment Laws. For additional information regarding your rights as an applicant, review these links:

Know Your Rights (EEO)

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf - English

https://www.eeoc.gov/es/conozca-sus-derechos-la-discriminacion-en-el-lugar-de-trabajo-es-ilegal - Spanish

Employee Polygraph Protection Act (EPPA)

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf