(REMOTE) ServiceNow ITAM- HAM/SAM Principal Developer - Cognizant Technology Solutions

Position: (REMOTE) ServiceNow ITAM-HAM/SAM Principal Developer

About Us:

Cognizant is one of the world's leading professional services companies, redefining our clients' Business, operating, and technology models for the digital era. Our unique industry-based, Consultative approach helps envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, and is consistently listed among The most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

About our ServiceNow practice:

Cognizant's Now Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our validated ability to assess, innovate, design, build, integrate and sustain opportunities keeps the client’s main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved. We have successfully led over 9,500 transformations – delivering services globally and across the enterprise. We are a Global Elite Partner and product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. We have twice won the ServiceNow Hackathon for innovation, named # 1 for Voice of the Customer by HFS Research and twice recognized since 2021 as NOW Partner of the Year. Our tenure and confirmed achievements make Cognizant a front runner to propose dedicated approaches on the NOW platform.

Summary of Position:

You will assist the Service Aware Mapping Team (Configuration Management + CMDB + IT Asset Management) as an experience ServiceNow SME to assist in the maturity, architecture, build and performance to ensure optimal performance and operation while validating the configuration and related integrations, workflows, automations, etc. are working correctly.

Role Responsibilities:

• Show the CMDB and the attributes that provide enterprise-wide visibility

• Outline the stages for planning a successful CMDB deployment

• Discover best practices for configuring and implementing your CMDB, including the role of HealthScan

• Manage, troubleshoot and support CMDB health dashboards, tools, applications, plugins, and integrations via Service Graph Connector

• Create, manage, and update IRE rules related new, existing and stale CI’s, and prioritize new values from trusted and authorized data sources

• Maintain integrity by controlling duplicate CI’s and managing updates to CIs when multiple data sources such as Discovery, Service Mapping, Import Sets, and REST API’s are used to create and update CI records

• Expertise to aggregate key performance metrics to monitor and improve the performance and health of the CMDB

• Work with Discovery/CMDB administrator to enable Discovery services or implement scripts required to process data feeds to update the CMDB, establish and support controls and procedures to review, assess, prioritize, & track compliance to requirements incorporated into tool and process designs

Qualifications Required:

• 10+ years overall work experience with at least 5+ years on ServiceNow platform focused on ITAM module integration 

• Expert knowledge of the HAM/SAM (Pro) IT Asset Management Modules and the CMDB Modules in ServiceNow.

• Experience with Configuration Management Database (CMDB) Fundamentals, Build, implementation, fundamentals and daily BAU operations

• Preferred exposure to CMDB Health Dashboard Design, implementation and BAU operations including creating validating and monitoring IRE rules

• Good Communication and presentation skills, Client handling.

• 4+ years hands-on JavaScript coding experience

• Hands-on with ITIL Process implementation.

• Hands-on with ServiceNow scripting

• Effective time management, team handling, and organizational skills Responsibilities

• Understand functional, technical, and business requirements and then turn those requirements into a successful implementation.

• CIS, CSA or CAD certification preferred

Work Authorization

• Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation:

The annual salary is between $140,000-$160,000 depending on related ServiceNow ITAM module experience level

This position is also eligible for Cognizant’s discretionary annual incentive program, based on Performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applications will be accepted until 5/26/2024

 

 

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 23 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.