REMOTE | Senior Windows Engineer - 675526-4978 - American Cybersystems, Inc.
Scottsdale, AZ
About the Job
This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/5985209
Title: Senior Windows Engineer
Location: Remote
Type: Contract to Hire
The target compensation for this role is between 60/hr - 70/hr. Actual
compensation may vary, depending on an individual's experience,
qualifications, and location.
Summary:
Engineers are responsible for the development and delivery of our
Managed Services offerings. Engineers apply the necessary technical
breadth to providing top level technical support services and
operational leadership, including problem resolution, and technical
change implementation for Managed Services clients. Engineers are smart,
hardworking individuals with top level experience and enjoy working on
highly visible, technically challenging projects and service offerings.
They are high caliber, well rounded professionals who are passionate
about emerging technology, with exceptional customer service and
communication skills
Summary of required/desired skillset for candidates:
Azure administration experience
Microsoft Windows Server: 2008 - 2019
Knowledge of SCCM versions: 2012 R2 and Current Branch
VMware vSphere/vCenter administration
PowerShell and other scripting languages
Root cause analysis of operating system and other issues
Experience working in large data center environments
Understanding of Service Level Agreements
Citrix Server (Desired, not required)
Technical certifications in one or more of the areas above preferred
ITIL certification preferred (ITIL/ITSM experience)
Key Areas of Responsibility
Understand and Deliver Managed Service offerings as outlined in the
Service Descriptions and Service Catalog
Understand and follow the processes and procedures defined in the
Standard Operating Procedures manual (SOP).
Primarily responsible for providing top-level technical support,
including problem resolution, technical change implementation, telephone
and one-on-one technical support within defined service level agreements
for clients.
Provide innovative technical solutions to complex hardware/software
problems.
Provide design, implementation, and technical support services and
consulting to Managed Services clients to meet their business needs.
Provide detailed and effective communication to internal and external
customers
Clearly and concisely articulate problems and solutions for issues to
clients both over the phone, via e-mail and in person.
Responsibilities
As an Engineer III provide intermediate level technical services with
some, little supervision from Managers, Team Leads, and Technology
Owners
Ability to follow through with tasks, projects, troubleshooting with
some supervision.
Complete projects/tasks on a timely basis, according to commitments made
to stakeholders and management
Performs scopes of work as detailed in implementation plans assigned
(system builds, test plans, documentation, training, etc.).
Handles several tasks simultaneously (i.e.: pre-sales, troubleshoots and
develops internal network, responds to emergencies).
Communicates with Engineering Manager all events that are not
anticipated (new product requirements, equipment failure, design
changes, schedule changes).
Responds to all customers professionally and courteously and relays any
customer questions or concerns to manager.
Assist in creating and documenting policies and procedures.
Understand SLAs in a production environment and proactively strive to
meet the commitments.
Provide support to Service Account Managers, Project Managers and
product developers. Contribute to written proposals and technical
documentation.
Assist Professional Services team when required with client consultation
including assessing and recommending architectural designs/changes to
client systems in response to performa ce issues, growth requirements,
etc.
Review assigned service requests daily, following up and providing
status updates to clients; ensure data pertaining to the status of
service requests is entered into the problem tracking systems accurately
and promptly to provide an up-to-date picture of service delivery status
and backlog.
Supports and conducts self in a manner consistent with customer service
expectations.
Tests, evaluates, and develops new products, offerings, and solutions.
Conducts training of customers and company employees in both formal and
informal environments.
Works directly with Project Managers to update project plans and
communicate project status.
The information in this position description is intended to convey
information about the key responsibilities and requirements of the
position. It is not an exhaustive list of the skills, efforts, duties,
responsibilities or working conditions associated with the opportunity.
Responsibilities are subject to change.
Qualifications
Minimum Qualifications
Minimum 6-8 years engineer
information, please see: https://www.azjobconnection.gov/jobs/5985209
Title: Senior Windows Engineer
Location: Remote
Type: Contract to Hire
The target compensation for this role is between 60/hr - 70/hr. Actual
compensation may vary, depending on an individual's experience,
qualifications, and location.
Summary:
Engineers are responsible for the development and delivery of our
Managed Services offerings. Engineers apply the necessary technical
breadth to providing top level technical support services and
operational leadership, including problem resolution, and technical
change implementation for Managed Services clients. Engineers are smart,
hardworking individuals with top level experience and enjoy working on
highly visible, technically challenging projects and service offerings.
They are high caliber, well rounded professionals who are passionate
about emerging technology, with exceptional customer service and
communication skills
Summary of required/desired skillset for candidates:
Azure administration experience
Microsoft Windows Server: 2008 - 2019
Knowledge of SCCM versions: 2012 R2 and Current Branch
VMware vSphere/vCenter administration
PowerShell and other scripting languages
Root cause analysis of operating system and other issues
Experience working in large data center environments
Understanding of Service Level Agreements
Citrix Server (Desired, not required)
Technical certifications in one or more of the areas above preferred
ITIL certification preferred (ITIL/ITSM experience)
Key Areas of Responsibility
Understand and Deliver Managed Service offerings as outlined in the
Service Descriptions and Service Catalog
Understand and follow the processes and procedures defined in the
Standard Operating Procedures manual (SOP).
Primarily responsible for providing top-level technical support,
including problem resolution, technical change implementation, telephone
and one-on-one technical support within defined service level agreements
for clients.
Provide innovative technical solutions to complex hardware/software
problems.
Provide design, implementation, and technical support services and
consulting to Managed Services clients to meet their business needs.
Provide detailed and effective communication to internal and external
customers
Clearly and concisely articulate problems and solutions for issues to
clients both over the phone, via e-mail and in person.
Responsibilities
As an Engineer III provide intermediate level technical services with
some, little supervision from Managers, Team Leads, and Technology
Owners
Ability to follow through with tasks, projects, troubleshooting with
some supervision.
Complete projects/tasks on a timely basis, according to commitments made
to stakeholders and management
Performs scopes of work as detailed in implementation plans assigned
(system builds, test plans, documentation, training, etc.).
Handles several tasks simultaneously (i.e.: pre-sales, troubleshoots and
develops internal network, responds to emergencies).
Communicates with Engineering Manager all events that are not
anticipated (new product requirements, equipment failure, design
changes, schedule changes).
Responds to all customers professionally and courteously and relays any
customer questions or concerns to manager.
Assist in creating and documenting policies and procedures.
Understand SLAs in a production environment and proactively strive to
meet the commitments.
Provide support to Service Account Managers, Project Managers and
product developers. Contribute to written proposals and technical
documentation.
Assist Professional Services team when required with client consultation
including assessing and recommending architectural designs/changes to
client systems in response to performa ce issues, growth requirements,
etc.
Review assigned service requests daily, following up and providing
status updates to clients; ensure data pertaining to the status of
service requests is entered into the problem tracking systems accurately
and promptly to provide an up-to-date picture of service delivery status
and backlog.
Supports and conducts self in a manner consistent with customer service
expectations.
Tests, evaluates, and develops new products, offerings, and solutions.
Conducts training of customers and company employees in both formal and
informal environments.
Works directly with Project Managers to update project plans and
communicate project status.
The information in this position description is intended to convey
information about the key responsibilities and requirements of the
position. It is not an exhaustive list of the skills, efforts, duties,
responsibilities or working conditions associated with the opportunity.
Responsibilities are subject to change.
Qualifications
Minimum Qualifications
Minimum 6-8 years engineer
Source : American Cybersystems, Inc.