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The Business Control Unit Manager will be a member of the Home Loans Control and Governance Team responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment, risk control, monitoring and mitigation. In addition, candidate will oversee top-down risk analysis, real time control issue detection, escalation, root cause analysis and remediation. This critical leader will have a dual reporting line under the supervision of the Executive Directors for Control & Governance and the Lending Business Control Unit.

The candidate will be the Manager of the Home Loans Business Control Unit and will lead a team who is the central point of contact with our Control partners including Compliance, Audit, Legal, Operational Risk, Financial Control Group, Technology, Wealth Management Operations as well as, Home Loans management for Control and Risk Management functions. The business scope of these activities covers the Home Loans originations process from client leads through application, processing, underwriting, closing/funding, and servicing.


Locations:  This can be a Remote Based opportunity in the US or Hybrid based in New York City (3 days in office / 2 days from home). 

Primary Responsibilities

-  Manage risk initiatives within Home Loans – Business Continuity Planning, Business Unit testing, Compliance Testing, Servicing Quality Control Oversight, HMDA reporting.
-  Manage Business Continuity Planning activities required from the firm for Home Loans organization
-  Review 2nd Line Compliance testing and monitoring results
          -  Perform root cause analysis and identify trends
          -  Work with business to implement tactical and strategic solutions and controls
          -  Monitor the execution of remediation, where applicable
-  Work with Risk partners such as Legal, Compliance, Central Business Risk, and 3rd Line Risk Groups to resolve issues and obtain guidance as necessary
-  Manage emerging/ad-hoc Home Loan projects to remediate any process or control gaps identified
-  Prepare risk management and assessment updates to Senior Management for all assignments
-  Ensure Compliance and Operations Risk approves process changes to confirm regulatory compliance
-  Ensure firm policies and procedures are monitored to confirm working as designed and expected
-  Participate in Technology/Project Initiatives as required to assist business in developing appropriate internal controls or to monitor significant changes in control systems
-  Lead/Coordinate in flight exams, tests, data requests for Regulators, Internal Audit & Compliance Testing; Coordinate/delivery of pre-audit work, delivery of sample testing documentation and remediation of process gaps or findings
-  Lead and partner with Business Units to appropriately address all risks identified accurately, and fully document through Issue and Action Plans to remediation
-  Manage and execution of RCSA program to ensure on-going control improvements and strengthen existing control environment
-  Review and analyze program related data (e.g., KRI) to support business-related programs and strategies
-  Prepare and provide status updates to the Control & Governance Manager and the Business Control and Assessment Lead for all assignments
-  Manage the publication and communication process for risk issues, assessments, and initiatives
-  Support Home Loans employees with questions regarding risk and controls to prevent errors
-  Support the Business Unit with New Product Approval (NPA) initiatives
-  Execution for the annual Law, Rules, and Regulations program

-  5+ years of Management experience
-  5+ years of Risk Management experience
-  5+ years of Mortgage Industry experience
-  Strong and up to date knowledge and understanding of risk and control assessments, internal control testing and issue management
-  Experience in risk assessments and exams – Regulator, Internal Audit, Operational Risk and Compliance
-  Strong project management and process skills; ability to prioritize and execute on multiple, simultaneous, complex priorities
-  Experience working with cross-functional teams
-  Strong computer skills necessary; familiar with how to navigate SharePoint and a Microsoft Windows environment and have a strong knowledge of Microsoft Office software
-  Proficient in excel with VLOOKUP’s, charts, graphs, and data analytics
-  Excellent verbal and written communication skills including advising senior management of risks, challenges, and potential solutions
-  Working knowledge of Loan Origination Systems (LOS)
-  Bachelor’s degree or equivalent experience required

Skills Required

-  Ability to build and maintain strong relationships with business users and risk partners
-  Ability to create clear and concise communications using strong analytic and writing skills
-  Ability to create executive summaries and issue/risk summaries
-  Ability to create PowerPoint presentations for business users or senior management that summarizes risk issues and assessment results
-  Strong presentation skills for a senior audience
-  Confident, initiative-taking, and independent initiative-taker
-  Proven history to work across organizational boundaries
-  Adept at working in a fast-paced, high-energy environment
-  Strong analytical capabilities and problem solving
-  Strong organizational skills
-  Solid follow-up and follow through
-  Excellent attention to detail

For New York, expected base pay rates for the role will be between $120,000 and $180,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).