Remote Pendo Application Support at The Computer Merchant, LTD.
Fort Myers, FL 33913
About the Job
JOB TITLE: Remote Pendo Application Support
JOB LOCATION: Fort Myers, FL
WAGE RANGE*: $28-30/Hour
JOB NUMBER: 35599494
REQUIRED EXPERIENCE:
1 year of Pendo experience
JOB DESCRIPTION
PENDO APPLICATION SUPPORT FOR SALES TEAM
1 year of Pendo experience is ideal
Fort Myers FL is the ideal work location with occasional meetings at the office.
- otherwise work is remote.
On a broad scale this role is responsible for supporting the Gartner Conferences Attendee Sales Enablement team on their initial deployment of Salesforce.com, by producing high quality in-app guidance on a Pendo application for sales teams. Specifically, the role will include creating, managing, and optimizing in-app guidance through industry best practices and data and analytics. This role will also include producing data-driven analysis of user behavior.
What will you focus on in this role?
Work closely with Sales Enablement Director and business partners to identify Salesforce in-app content needed to guide Sales reps.
Identify the needs and requirements for a seamless in-app experience.
Create and deliver high-quality, internal facing content via Pendo to support the Salesforce experience for our CAS sales teams.
Optimize the CAS user experience of Pendo in-app guidance content via A/B testing and creatively identify ways to improve content engagement and overall, in-app experience.
Support effective Pendo in-app content QA and testing.
Troubleshoot with Pendo Support Gartner colleagues to solve any issues
Utilize Pendo Analytics capabilities to provide data-driven analysis of user behavior and recommendations to improve content.
Identify and recommend process improvements to Sales Enablement Director and business partners as required.
Support Sales Enablement Director and business partners on Pendo analytics requests
Support Sales Enablement Director to interpret analytics related to adoption metrics
Ensure effective and timely issue resolution for all Pendo issues that arise from CAS reps and CAS business.
Act as a subject matter expert for Pendo capabilities
Assist in training other team members and stakeholders on how to create and manage content effectively and how to consume analytics effectively via Pendo
Establish and maintain relationships with internal counterparts and external vendor partners to support Pendo content development, technical troubleshooting, learn best practices and strategies
Maintain familiarity with latest Pendo product capabilities and adopt these insights into daily work
Requirements:
Completed Bachelor's Degree
1+ years of Pendo experience is necessary
3-5 years' relevant work experience
Familiarity with HTML and CSS is a plus
Excellent time and project management skills
Analytical mindset, detail-oriented
Strong written and verbal communication skills
Schedule Notes:
8.30-5pm daily Mon-Fri
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
JOB LOCATION: Fort Myers, FL
WAGE RANGE*: $28-30/Hour
JOB NUMBER: 35599494
REQUIRED EXPERIENCE:
1 year of Pendo experience
JOB DESCRIPTION
PENDO APPLICATION SUPPORT FOR SALES TEAM
1 year of Pendo experience is ideal
Fort Myers FL is the ideal work location with occasional meetings at the office.
- otherwise work is remote.
On a broad scale this role is responsible for supporting the Gartner Conferences Attendee Sales Enablement team on their initial deployment of Salesforce.com, by producing high quality in-app guidance on a Pendo application for sales teams. Specifically, the role will include creating, managing, and optimizing in-app guidance through industry best practices and data and analytics. This role will also include producing data-driven analysis of user behavior.
What will you focus on in this role?
Work closely with Sales Enablement Director and business partners to identify Salesforce in-app content needed to guide Sales reps.
Identify the needs and requirements for a seamless in-app experience.
Create and deliver high-quality, internal facing content via Pendo to support the Salesforce experience for our CAS sales teams.
Optimize the CAS user experience of Pendo in-app guidance content via A/B testing and creatively identify ways to improve content engagement and overall, in-app experience.
Support effective Pendo in-app content QA and testing.
Troubleshoot with Pendo Support Gartner colleagues to solve any issues
Utilize Pendo Analytics capabilities to provide data-driven analysis of user behavior and recommendations to improve content.
Identify and recommend process improvements to Sales Enablement Director and business partners as required.
Support Sales Enablement Director and business partners on Pendo analytics requests
Support Sales Enablement Director to interpret analytics related to adoption metrics
Ensure effective and timely issue resolution for all Pendo issues that arise from CAS reps and CAS business.
Act as a subject matter expert for Pendo capabilities
Assist in training other team members and stakeholders on how to create and manage content effectively and how to consume analytics effectively via Pendo
Establish and maintain relationships with internal counterparts and external vendor partners to support Pendo content development, technical troubleshooting, learn best practices and strategies
Maintain familiarity with latest Pendo product capabilities and adopt these insights into daily work
Requirements:
Completed Bachelor's Degree
1+ years of Pendo experience is necessary
3-5 years' relevant work experience
Familiarity with HTML and CSS is a plus
Excellent time and project management skills
Analytical mindset, detail-oriented
Strong written and verbal communication skills
Schedule Notes:
8.30-5pm daily Mon-Fri
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Salary
28 - 30 /hour