Remote Operations Center (ROC) Supervisor - FlexGen

East Durham, NC 27703

About the Job

About FlexGen

Based in Durham, N.C., FlexGen is a leading integration services and software technology provider for utility-scale energy storage solutions in the United States and globally. FlexGen designs and integrates storage solutions and the software platform that is enabling today's energy transition. Leveraging its best-in-class energy management software, digital controls, and advanced analytics, FlexGen delivers energy storage projects integrated with traditional and renewable power generation globally. FlexGen's products and services help improve the reliability and sustainability of the power grid. The company's clients and partners include the most technically and commercially demanding developers, utilities, renewable energy, electric cooperatives, and industrial companies in the world.

Position Description

As the Remote Operations Center Supervisor at FlexGen, you will play a pivotal role in overseeing the 24/7 monitoring of our Battery Energy Storage Systems (BESS). You will lead a team of operators responsible for ensuring the continuous and optimal operation of our customers' systems, providing essential support to our clients and project teams. This role demands strong leadership skills, technical expertise, and a commitment to maintaining the highest standards of safety and performance. Overtime and on-call support will be required.

The Remote Operations Center Supervisor will reside in the Lifecycle Solutions team at FlexGen but will work with cross functional teams including Software, Field Operations, and Integration. This role reports to the Remote Operations Center Manager. This position is located at FlexGen"s Durham, NC office.

Major Job Responsibilities:

Supervisory Leadership:
- Lead and manage a team of operators working in a 24/7 monitoring center
- Provide guidance, training, and mentorship to ensure team success and adherence to operational protocols
- Provide on-call support to ROC Operators.
Remote Operations:
- Oversee the real-time monitoring of Battery Energy Storage Systems (BESS) to maximize uptime and availability
- Respond promptly to alarms and incidents, coordinating the appropriate actions
- Coordinate and insure timely execution of inbound requests to the ROC
Shift Scheduling:
- Create and manage shift schedules for operators to ensure 24/7 coverage, including holidays and weekends
- Fill in for ROC operator shifts as-needed
Administration:
- Approves Operator timesheets and PTO requests
- Ensures that time accounting is accurate
Customer Service:
- Ensure the team of operators maintains professionalism when responding to customer requests
- Receive and troubleshoot customer requests
- Provide updates to customers and escalate to the appropriate teams if needed
Field Coordination:
- Identification and resolution of faults and alarms
- Dispatching of field technicians and 3rd party maintenance providers for issues requiring service
- Coordinate with onsite personnel and ensure ROC safety protocols are followed
Process Improvement: Identify opportunities to create or improve standard operating procedures to enhance the execution of FlexGen Lifecycle Solutions

Position Requirements:

Bachelor"s degree in Electrical Engineering, Mechanical Engineering, or a related technical field
Proven experience in supervising a 24/7 operations center or similar environment
Technical proficiency in battery energy storage systems, renewable energy, or power generation technologies
Experience with CRM software such as Salesforce
Strong problem-solving skills and the ability to make critical decisions under pressure.
Excellent communication skills, both written and verbal
Familiarity with energy industry standards and regulations is a plus
Ability to work collaboratively with cross-functional teams and adapt to changing priorities.
Leadership and team management experience is preferred

FlexGen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FlexGen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

FlexGen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

To the extent permitted by law, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.

PI239898714

Source : FlexGen