Remote Medi-Cal Call Center Agent - Fortuna BMC

Job Posting: Remote Call Center Agent

Start Date 5/29/2024

Location: Remote (within 50 miles of West Sacramento, CA)
Pay: $18 per hour
Hours: Monday - Friday, 8AM - 4:30 PM

Overview:
Join our dynamic team as a Remote Member/Provider Agent and play a pivotal role in shaping exceptional customer service experiences. This position offers diverse responsibilities that extend beyond standard inquiries, providing an opportunity to contribute to our innovative approach.

Key Responsibilities:

• Handle member inquiries, including complex phone calls and written communications.
• Efficiently navigate claims detail reports (CDRs) to provide accurate solutions.
• Document interactions in a CRM ticketing system to update member histories.
• Collaborate across teams to address service issues and proactively engage in outbound calls.

Basic Qualifications:

• Education: High school diploma or G.E.D.
• Experience: 6+ months (preferably 1+ year) in customer service or telephone roles.
• Familiarity with organizational functions, fax machines, computer software, and telephone technology.
• Proficiency in help desk software and adaptability to evolving technologies.

Desired Qualifications:

• Strong problem-solving and analytical skills.
• Excellent oral and written communication abilities.
• Demonstrated independence and task ownership.
• Adaptability to changes and dynamic work environments.

Work Environment:

• Remote work available within 50 miles of West Sacramento, CA.
• Potential for flexible work hours.

Why Join Us:

• Career growth opportunities in a supportive environment.
• Inclusive culture valuing diversity, collaboration, and innovation.
• Competitive compensation reflecting your skills and contributions.
• Comprehensive training from day one for success.

Begin Your Journey:
Embark on an impactful career path as a Remote Member/Provider Agent and contribute to our team's innovation.

Call Center Training Expectations:
During your training, we expect the following:

• Punctuality: Arrive on time for all training sessions and adhere to the established schedule.
• Professionalism: Maintain a professional and courteous demeanor in all interactions.
• Preparedness: Review training materials in advance and come ready to absorb new information.
• Respectful Communication: Foster a positive and inclusive environment in all communications.
• Adaptability: Demonstrate flexibility and adaptability to various scenarios and challenges.
• Technology Proficiency: Become proficient in using call center software and relevant technologies.
• Product and Service Knowledge: Gain a comprehensive understanding of our offerings.
• Customer-Centric Approach: Prioritize a customer-centric mindset and focus on providing excellent service.
• Script Adherence: Follow provided guidelines while maintaining a conversational tone.
• Team Collaboration: Collaborate, share knowledge, and support team members.
• Feedback and Improvement: Actively seek and work on constructive feedback for performance enhancement.
• Confidentiality: Respect and maintain customer confidentiality as per policies and regulations.

We look forward to welcoming dedicated individuals to our team who are passionate about delivering exceptional service and driving positive change. Apply now and join us on this exciting journey!

A drug and background screening is required for this position.